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T
TheRedding
October 31, 2018
Question

Date column missing from PDF of invoice.

  • October 31, 2018
  • 16 replies
  • 41 views

Howdy all,

 

I am having a bit of trouble with invoice customization. I have the date column selected for the activities in my invoice, and it shows up in that preview window, but when I preview an existing or new invoice, the column is missing.  I do have the date selected in the invoice settings.  Any thoughts?

    16 replies

    A
    Anonymous
    October 31, 2018

    Greetings, TheRedding,

     

    I'm here to help you with your invoice customization.

     

    First, let's verify if the Date column is still enabled in the Custom Form Styles window. Here's how to do that:

     

    1. Click the Gear icon.
    2. Select Custom Form Styles.
    3. Locate the invoice template you're updating.
    4. Click Edit.
    5. Go to the Content tab.
    6. Click the middle section of the template.
    7. Make sure the Date is marked in the Columns section.
    8. Click Done.
    9. You can also set your invoice template as default by clicking the drop-down arrow beside Edit then selecting Make default.

     

    Once done, reopen or create a new invoice. Make sure the transaction is using the correct template. Follow the steps below to update the invoice template:

     

    Open a new invoice.

    At the bottom of the transaction, click Customise.

    Click the correct template name.

    Click Print or Preview.

     

    That should do it, TheRedding. I'm just a post away if you need further assistance. Have a good one!

    T
    TheReddingAuthor
    November 5, 2018

    Thank you for the well written and useful answer. 

     

    Unfortunately, this seems not to be the right fix for me because the date column is enabled in both the custom form styles window and the invoice itself. 

     

    The thing that strikes me as odd is that the Email sent to my customer has the date column, but the attached PDF does not. (Which is the same when I preview the invoice)

     

    Also worth noting is that when I preview the form template while customizing the form, I can see the date column. 

     

    I have tried creating a new form, but the issue occurs in the new form as well. 

    JasroV
    JasroV
    Level 8
    October 16, 2019

    I am having the same problem and none of the above fixes worked.


    Hi there, @N416.

     

    I appreciate you going through the troubleshooting steps above. I understand how important this is to you.

     

    Currently, there's still an ongoing investigation where some users are unable to view the date column on the PDF preview of their invoice. Rest assured our engineering team is already working on a fix.

     

    To be added to the list of affected users, I suggest reaching out to our support team. This way, you'll be notified via email once updates are available.

     

    To reach them:

    1. Go to the (?) Help icon.
    2. Click Contact us.
    3. Enter a brief discussion about your concern and click Let's talk.
    4. Choose either Get a callback or Message an agent.

    In case you want to learn how to record credit card payments in QuickBooks Online, you can check this article for reference: Record Credit Card Payments.

     

    Should you need further assistance, feel free to leave a comment below. I'll be around to help.

     

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