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Traindepot1550
May 24, 2021
Question

Download attachments in bulk

  • May 24, 2021
  • 20 replies
  • 301 views

We use to be able to download attachments in bulk, why did this feature go away?   And is it on the horizon to come back?

I need to be able to back up our data as well and not completely rely on QB on again and off again features.

 

Thanks

 

    20 replies

    Klent
    Level 8
    May 24, 2021

    Hi there, Traindepot1550.

     

    I'm here to share some information about how attachment works in QuickBooks.

     

    Please know that the option to download attachments in bulk is still available in the program. You can use the Batch actions feature to export all the documents and files at once. I'll show you how:

     

    1. Click the Gear icon in the upper-right corner.
    2. Choose Attachments.
    3. Mark the attachments you want to export.
    4. Click the Batch actions button, then select Export.
    5. Extract the downloaded zip file to your computer.

    If you're unable to see this option, you can try logging into your QBO account using a private or incognito window. Unusual behaviors and missing interfaces are usually caused by the accumulated cache in the browser. You may use these shortcut keys to launch the window:

     

    • Press Ctrl + Shift + N for Google Chrome
    • Hold Command + Shift + N for Safari
    • Press Ctrl + Shift + P for Firefox & Microsoft Edge

    Once you're in, try exporting your attachments again. If it's now working well, close the incognito window and then go back to your regular browser. Next, clear its cache to delete the junk files and enhance your browsing experience. Alternatively, you can switch to other supported browsers to further isolate the issue.

     

    In addition, here's an article that you can read to help download your other data to your local hard drive: Export reports, lists, and other data from QuickBooks Online

     

    I'm just a post away if you have any other concerns or follow-up questions. Have a great rest of the day.

    Klent
    Level 8
    May 27, 2021

    Hi Traindepot1550,

    Hope you’re doing great. I wanted to see how everything is going about the issue in your attachments. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

    Looking forward to your reply. Have a pleasant day ahead!

    Cody K
    June 3, 2021

    Thanks for joining this thread, @Cody K. I can provide some insights about exporting attachments in QuickBooks Online. 

     

    As my colleague mentioned above, you can still download files in bulk with QuickBooks Online. The most stable way to export attachments is by using the steps provided previously. 

     

    If you're unable to export the files and the page crashes, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors and/or unusual responses. Let's start by accessing your account using a private browser. You can use either of these keyboard shortcuts:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO. 

     

    I'm also adding this resource to guide you in exporting lists and reports in QuickBooks Online. 

     

    Feel at ease to get back to this thread if you need more help exporting attachments in QuickBooks. I'll get back to you right away. Have a nice day. 


    Thank you for the help. I was able to export around 100 files at once to a Zip file (I made a mistake in my last message, downloads are limited to 100 MB, not 10 MB) but the page still sits on a loading screen indefinitely after the Zip file is made available (Even in an incognito window and following all of your previous instructions), so I need to refresh the page to continue to work.

     

    I also wanted to know if there was going to be any added functionality to the Attachments page. Currently, I cannot filter or search for any specific files, it just shows all of them sorted by date. This isn't exactly the most convenient way to manage our attachments within QB.

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