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O
oscortega
October 27, 2018
Solved

Duplicate Invoice numbers

  • October 27, 2018
  • 4 replies
  • 14 views

How can I turn on the duplicate invoice notification feature in QuickBooks online.  I've been made to understand that QuickBooks offers such a feature, but I cannot find where to enable.  I read that it is in the "Advanced Settings" area.

 

Thanks

Best answer by oscortega

Please disregard.  I've located the setting with further digging. :)

4 replies

O
oscortegaAuthorAnswer
October 27, 2018

Please disregard.  I've located the setting with further digging. :)

B
benthepi
January 31, 2020

Is this feature with Quickbooks Self-employed as well? Thanks 

vpcontroller
vpcontroller
Level 7
October 27, 2018

 

@oscortega

Currently, there isn't an option in place to warn if duplicate customer invoice number is used with the popup message window in QBO at this time. They have warning notice for Vendor Bill (from the Advanced tab), but not for Customer Invoice.

Usually, if you turn-off "Custom transaction numbers" from the Sales settings, you should not see duplicate customer invoice numbers.

 

    O
    oscortegaAuthor
    October 27, 2018

    Thank you.

    M
    MitziS
    November 1, 2018

    Okay, glad the other person figured it out, but I have not, where do I find the" Customer Transaction number" to turn that off. I really need to figure out how to stop the duplicate invoice numbers.

     

    Thanks

    T
    Tina_hgjones
    April 17, 2019

    Can  you tell me how and where you found to PREVENT duplicate invoice numbers from happening   

     

     

    T
    Tina_hgjones
    April 17, 2019

    How do I prevent duplicate invoice numbers from occurring ??    I use different templates 

      IamjuViel
      IamjuViel
      Level 8
      April 17, 2019

      Thank you for joining in this thread, @Tina_hgjones.

       

      I can share additional insights in making sure you'll not get duplicate invoice numbers in QuickBooks.

       

      Currently, the ability to receive a reminder or prompt if there are duplicates in your invoice number while creating it is not yet available. This option is only available with creating bills and checks. 

       

       

      On the other hand, if you have not enable the Custom Transaction Numbers option, the system will automatically assigned invoice numbers. This is true whether you create invoices using the same template or different one's.

       

      To verify your account's settings, kindly follow the steps provided by my colleague, @196027.

       

       

      Always feel free to visit us here in the Community if you have other questions about creating invoices using different templates in QuickBooks Online. I' m always here to help.

        M
        Maybelle_SQuickBooks Team
        QuickBooks Team
        February 28, 2023

        Hi, what can I do when I get the duplicate invoice message as it gives me the same number again and again. No matter how many times I tried. Started qb again even restarted the computer. It just gives me the same number. Please let me know what can I do. Thanks


        Hello there, @Judith26.

         

        In QuickBooks Online (QBO), we can turn off the Custom Transaction Numbers option if you want to use the number sequence. 

         

        Here's how:

         

        1. Go to the Gear icon.
        2. Under Your Company, select Account and settings.
        3. Click the Sales tab.
        4. Select the edit pencil icon, then turn off the Custom transaction numbers.
        5. Hit Save and then Done.

         

        For future reference, you can visit the How to change the invoice number on the sales forms article. It also provides information about assigning numbers to your sales forms automatically.

         

        Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Have a good one.

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