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lindak1119
Level 7
October 16, 2018
Solved

How do I enter a Vendor refund?

  • October 16, 2018
  • 51 replies
  • 149 views

My company buys parts to complete repairs on vehicles, but sometimes we buy extra parts that we do not need, so we decide to return them. How do I record a refund from a vendor? Is it recorded the same even if the original purchase was made from a check or debit card?

    Best answer by RenjolynC

    Hi khaleds,

    Thanks for reaching out to us!

    You can check out this article to guide you through the steps on how to enter a vendor refund: https://community.intuit.com/articles/1145200.

    Please let me know if you have any additional questions.

    51 replies

    RenjolynC
    RenjolynCAnswer
    Level 9
    October 16, 2018

    Hi khaleds,

    Thanks for reaching out to us!

    You can check out this article to guide you through the steps on how to enter a vendor refund: https://community.intuit.com/articles/1145200.

    Please let me know if you have any additional questions.

    P
    psneathen
    November 14, 2018

    Sorry to be so dense, but I just don't get this.  How does Step 2: Link the deposit to the vendor credit work?  Within these steps, I don't understand 'd', as I am not able to locate the 'Add to Expense' or 'Add to Check' sections when creating an Expense or Check entry. 

     

    My scenario involves a returned item to a hobby store and I'm trying to figure out how to enter the appropriate transaction(s) to account for the deposit we received from this return.

     

    Any help you can provide would be greatly appreciated.   Thanks in advance.

      A
      Anonymous
      November 16, 2018

      Thanks for reaching out to us, psneathen,


      I can share some information about processing refunds in QBSE.

       

      The steps provided in the article above only applies to QuickBooks Online vendor credits. Currently, QuickBooks Self-Employed is unable to record refunds/reimbursements.

       

      To accomplish the task right now, you can exclude the refund transaction when you categorize your business-related expenses since you aren't receiving or spending anything from your account. You don’t have to worry we can pull up a Profit and Loss report to compare and check the accuracy of your data.

       

      I can see how this option can be beneficial to help you and your business' success, so I'd recommend sending our developers your product preference through this link: https://selfemployed.uservoice.com/forums/242769-general.

       

      That's should do it, psneathen. Please keep me updated if you have any more QuickBooks concerns. I'm here to assist you whenever you need help.

      G
      gsowa
      November 6, 2018

      Hi,

      This support article appears to be written for a different version of QBO than I have. I'm using QBO Self-Employed and cannot for the life of me figure out how to get a vendor refund entered. Any time I try to enter the expense as a positive amount it just converts back to a negative amount.

       

      How do I enter a refund received for a prior expense (e.g. service credit or returned supplies)?

        A
        AesthA
        April 28, 2021

        Hi there,

        I too have questions on how to enter a credit/refund where I exchanged a product from a vendor for money back.

        Because of this, I cannot balance my Quickbooks with my bank account and going to the forum on how to 'enter a refund from a vendor' will take me to 'pay bills later' which technically isn't a bill for my inquiry.

        What do I do?

        M
        mv32
        Level 8
        April 29, 2021

        Thanks for joining the thread, @AesthA.

         

        You can record a barter transaction in QuickBooks Online (QBO). You'll need to set up the vendor as a customer at the same time.

         

        Just a heads up, before entering your barter transaction, make sure your barter partner is a customer and a vendor at the same time so you can give the product to them and exchange for something at the same price that will serve as your refund.

         

        Then, let's create a barter bank account that serves as your clearinghouse for the price/amount.

        1. Go to Gear ⚙ and then select Chart of Accounts.
        2. Click New.
        3. Under the Account Type ▼ drop-down, select Bank.
        4. Under the Detail Type ▼ drop-down, select Cash on hand.
        5. Enter the account name. (ex. Barter Bank Account)
        6. Select Save and Close.

         

        Once done, follow steps 2 to 3 through this article: Record a barter transaction.

         

        If in case you need a reference on how to create a vendor refund for an item or service, see this article to learn more: Enter a credit from a Vendor.

         

        Please if you have additional questions with recording vendor transactions in QBO, let me know. I'm always around to help. Enjoy your day!

        C
        Christymoo
        December 8, 2020

        We bought QB desktop from a vendor, but it has been past 30 days, but before 60 days. I was told by QB that we can still get our money back. We are now denied. Help! We signed up for QB online in the meantime still giving them business. 

        N
        Nick_M
        Level 4
        December 8, 2020

        Hi there, Christymoo. 

         

        Thanks for dropping by the Community today. I'm happy to help get you in the right place. Because the Community is a public forum setting, we don't have access to individual accounts. Because of this, I would suggest reaching out to our support team for help. They can look into your account and see if there's any way to get you a refund. To reach them, follow these steps:

         

        How to get a call or chat from us:

        1. Open QuickBooks.
        2. Go to Help, then select QuickBooks Desktop Help.
        3. Select Contact Us.
        4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

        Phone support may be limited due to volume. If you have any other questions, feel free to post here. Thanks for your time and I hope you have a nice afternoon. 

        C
        Christymoo
        December 8, 2020

        I have done this, I prefer to speak to an actual person. Thank you.

        E
        ECHS-ME
        November 24, 2021

        I followed the instructions to enter a vendor credit, a bank deposit using the accounts payable account, and gone through bill pay to apply the credit.  Now my  vendor shows the refund twice- a credit and a deposit.   I'm using QB online.  Any idea how to make this work correctly?

        L
        lin_jcaj
        Level 9
        November 24, 2021

        Thanks for joining this thread, SLRV.

         

        I'll help you figure this out.

         

        You'll want to make sure that transactions are linked properly. This way, it won't display the refund twice. Or you may delete and recreate all the transactions to ensure to link transactions correctly.

         

        And if there is really a duplicate transaction, you can delete it to not show on your vendor's data. Here's how:

         

        1. Go to the Sales or Expenses menu.
        2. Locate and open the transaction.
        3. Review the transaction. Make sure you need to delete it.
        4. Select More in the footer. Then select Void or Delete.

         

        That should do it! Please let me know how the steps work, @ECHS-ME. I'll be right here to help.

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