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Jbear1212
May 21, 2021
Question

QBDT 2019 crashes when saving a memorized report

  • May 21, 2021
  • 5 replies
  • 7 views

I found a report in the Report Center, Contributed, Customers & Receivables, This report that will be helpful for some reporting I need to do on Clients from 2016 - 2020. However, I'm experiencing 2 issues:

  • if I stay in that report and don't actively work or click on anything in QBs, QBDT 2019 closes on its own
  • since this was occurring, I decided to "memorize" the report in hopes that:
  • - 1. this would alleviate this issue
  • - 2. I could access this report quicker in the future.

 

However, when I click memorize, I don't change the report title, click "save in a memorized report group" and then select "Customers" from the list, QBDT 2019 freezes. The only way I can get out of the frozen program is to reboot or bring up Task Manager and force close it.

 

I've tried the following as hopeful workarounds: - Run QBs as administrator - Logged in as admin, when running as administrator and again when not administrator - Report is created by Intuit and is called "Gross Profit Summary By Client By Job on Cash Basis" This has occurred when trying to do the same process with other reports from the contributed section of the Report Center.

 

I REALLY need this report. Anyone run into this same problem and able to fix it? Oh, and I have run Verify Data, Rebuild Data and neither of those have fixed it. I've tried QBs ToolHub (downloaded it AGAIN this morning) - no go. HELP! Please :-) Jbear

    5 replies

    D
    DebSheenD
    Level 5
    May 21, 2021

    Hello there, Jbear1212.

    I appreciate your time and patience in letting us know the results of the steps you've done.

    I know how important it is to open a memorized report. I'll make sure that this will be fixed.

    Since QuickBooks freeze when opening a report, We have solutions to help you resolve the issue.

    You can click this article and follow the steps provided: Solutions for when QuickBooks has stopped working

    If the issue persists after doing the steps on that article. I recommend you to contact the Customer Support Team to further investigate your concern.

    Let me know if you have additional questions in managing your reports. I'm always here to help.

     

    J
    Jbear1212Author
    May 27, 2021

    The Tool Hub Quick Fix did not fix my issue. Then I tried to use File Doctor, but it wants to update File Doctor on my computer. When I tell it to do so, then the program keeps looping trying to install the updated version.

     

    On 5/21, Tech Support Dave (case #[removed]) had me upgrade to the 2021 QBDT subscription model, only to be sold Pro and not Premier. On 5/24, I spoke with Tech Support Jay (case #[removed]) to make that a 2 person subscription at what price, and the answer was an extra $100 for the first year. After speaking with our president, he wanted to go with the 2 person,so I called back and spoke with Gia Jean (Case # [removed]) on May 25, only to find out that the 2 person is $199 for the first year, not $100 and that she can't give me premier for the price that Dave sold me Pro. She explained "Dave" was contacted and would call me as soon as my call ended with her (Gia Jean). I also explained to Gia Jean that I wanted a call from a Supervisor to discuss this debacle. Two days later and I'm still waiting to hear from "Dave" or a Supervisor.  I'm still unable to use the Report Center, or run my report, and if I try, QBs 2019 Premier continues to crash. Now I'm on the phone with Lyca  (Case # [removed]) and she and the backend support are requesting I await a call from Dave.

     

    Really?! I've had my issues with Intuit/QuickBooks over the past 10 years of working with this platform (DT and online versions), but this takes it down to a new level! I just want my QBs to work, as it should, and not crash my program every time I attempt to run various reports from the Report Center that were created by Intuit and not some 3rd party user.

     

    Should I be looking to Zoho as an escape from this mixed up organization? Just sayin'....

      BettyJaneB
      BettyJaneB
      Level 9
      May 27, 2021

      Hello there, @Jbear1212.

       

      I hear you and realize the importance of having this crashing issue sorted out so you can pull up reports smoothly. I'm here to provide some steps to help fix this problem.

       

      When accessing QuickBooks Desktop, it'd be best to run it with administrator privileges. 

       

      To do that:

      1. While QuickBooks is closed, right click on the QuickBooks icon.
      2. Choose Run as administrator. Capture.JPG
      3. QuickBooks will open with Administrator privileges.

       

      On the other hand, if you're using RoboForm, you'll need to exit this application while accessing reports in QuickBooks Desktop. For more information on what to do if you're unable to access reports in QBDT, please see this link: Unable to open the register and/or unrecoverable error when opening reports.

       

      If the same thing happens, I'd recommend reaching out to our Customer Care Team again. They have an advanced tool that can further investigate the root cause of this matter.

       

      Keep me posted on how things turn out. I'll be right here to assist you if you have more questions. Have a good one!

      J
      jitu1049
      September 16, 2021

      QB 2021 Desktop pro freezes, When ran a contributed report "Multi Year Profit & Loss Account (% of Income).

      QB will run the report, and I am able to see on screen. It also allows to export into excel. When you memorize the report QB will freeze. When went to Task manager to end the Task, Clicking end task for a company is non executable. It execute end task for the QB itself. Ran file doctor, problem remained same. On second attempt, I did see SQL server on the task manager under QB. Problem remained as it is. I also sent the same as FEEDBACK to intuit customer care

        C
        CharleneMaeFQuickBooks Team
        QuickBooks Team
        September 16, 2021

        I know this hasn't been an easy process for you, jitu1049.

         

        I understand that you've contacted our support team, but I would still recommend reaching out to them again. They're equipped with tools to further investigate the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

         

        Here's how:

         

        1. From the Help menu, select QuickBooks Desktop Help.
        2. In the Have a Question window, scroll down to click the Contact us link.
        3. This will display the Contact Us screen.
        4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
        5. Click the Search button to display the Start a Message button.

         

        To learn more about memorizing reports, please see this article: Create, Access and Modify Memorized Reports.

         

        Additionally, I've included these that'll help you in customizing and managing reports in QuickBooks Desktop.

         

         

        I'll be right here to continue helping if you have any other concerns or questions about managing reports, jitu1049. Have a good one. 

        E
        ebo8302
        September 28, 2021

        I have been having this same problem on and off for a while now, across 3 separate company files.

         

        Today I stumbled upon something...

        Do you have a lot of reports showing under your "Memorized Reports" list?

        I had a bunch of old reports I wasn't using anymore, so I deleted out a bunch. I also created a new group "Misc. Reports" 
        And I went to pull the report I've been wanting to memorize for AGES... and just for the heck of it, I tried to memorize it to the new folder I just created... and... IT WORKED!

        Not sure what accounting god decided to smile on me today, but I'll take this as a win.

        H
        heshapiro
        January 26, 2022

        I greatly appreciate this thread, but see Intuit has not focused on this highly critical problem.  I tried everything and memorizing any contributed reports freezes QuickBooks 2021.  I see why all the customers are frustrated as this should have been resolved in QB 2021, but persists to be a problem.

          C
          CW Horizons
          May 24, 2022

          The

          The answer to this issue is: Run the selected Contributed Report you want. When it opens in Quickbooks, BEFORE you do anything else, MEMORIZE in your own Memorized Reports. Then close the first one and re-open from YOUR Memorized Reports, then you can customize it as necessary and RE-MEMORIZE (replace) with your customization data.
          J
          jsloan
          September 7, 2022

          So, this is STILL an issue??  Just... wow!!  Gotta love Intuit..

          R
          rharvey1
          July 31, 2023

          I was having the same problem using the memorize button.  I'm using QBDT 2023. Instead, I customized my report, ran it, then closed it. A dialogue box popped up asking if I wanted to memorize it.  It worked perfectly. 

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