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J
Jim05
January 17, 2022
Question

Uncategorized transactions

  • January 17, 2022
  • 1 reply
  • 5 views

Dashboard shows 2 uncategorized transactions but there are no uncategorized transactions anywhere that I can find.

1 reply

M
MadelynCModerator
Moderator
January 17, 2022

Let’s get this resolved, Jim.

 

When the Internet data in your browser’s cache get corrupted, it sometimes leads to unusual behavior that affects system functionalities. You can perform some steps to get this fixed.

 

First, open your QuickBooks Online (QBO) account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once logged in, check your Dashboard. If there are no uncategorized transactions show up, get back to your regular browser and clear its cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative except for Internet Explorer.

 

If you’d like to use rules to automatically categorize transactions from your bank in the future. Check out this link for complete instructions: Set up bank rules to categorize online banking transactions in QBO.

 

Fill me in if you have any other questions or concerns besides your uncategorized transactions. I’d be glad to assist you further. Have a good day and always take care!

J
Jim05Author
January 17, 2022

No help using incognito. It has the same indication. All searches for uncategorized transactions come up empty.

M
MirriamMQuickBooks Team
QuickBooks Team
January 17, 2022

I have already looked there, and apologize for not including that I had done so. It was the obvious first place to look. I've also done advance searches through P&L and Chart of Accounts.


Hello again, @Jim05. I appreciate you coming back and confirming.

 

Since the issue persists after performing some troubleshooting steps, this time, I recommend contacting our Customer Care Team. This way, they'll be able to check further the root cause of the issue.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours, so you'll know when agents are available.

 

In case you need some related articles in managing your account, visit our Community Help Articles hub.

 

If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.

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