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temanuel-cityofc
March 9, 2023
Question

Why has my cursor started making me double click on my invoices?

  • March 9, 2023
  • 5 replies
  • 30 views
a couple of days ago my cursor started making me double click and it it slowing me down now, I look at the screen and nothing has been keyed in because I'm not used to double clicking.

5 replies

Kevin_CModerator
Moderator
March 9, 2023

Thanks for posting here, temanuel.

 

Let's work together to fix the issue of why you need to double-click on invoices in Quickbooks Online (QBO).

 

One of the possible reasons why you're having trouble accessing your invoices can be caused by a stored cache and cookies in your browser. I suggest accessing your invoices through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If everything works fine using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

 

In addition, you can visit this article to learn how you can personalize and add specific info to your invoice and other form styles in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Keep me posted if you need anything else about your QBO account. I'm always around here in the Community forum to help.

temanuel-cityofcAuthor
March 13, 2023

this did not work at all, just started doing this right out of the blue and is very frustrating. please help

 

LeizylMQuickBooks Team
QuickBooks Team
March 13, 2023

Hi there, temanuel-cityofc.

 

I appreciate the effort of going through the troubleshooting steps given by my colleague above. As I checked in my resources, there is a reported case about the double-clicking issue for other regions, such as India, ROW, and South Africa.

 

Since the issue persists, I suggest contacting our Customer Care Team. This way, they can further investigate to find the root cause of this issue and provide a fix. You can follow the steps provided by colleague @Fritz11 on how to reach them. 

 

I've added this article that you can browse to help you personalize your invoices in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks. 

 

Leave a comment below if you have follow-up concerns regarding invoices or other inquiries in QBO. I'll be around to help. Keep safe!

Leesa1
March 10, 2023

I am having the exact same problem, thought it was just me. It is slowing me down immensely. I also have to click on "receive payment" at  least 3 times before it will go into the screen to be able receive the payment. Very frustrating. QBO is ridiculously slow too. Hoping these problems are fixed ASAP!!

AlcaeusF
AlcaeusF
Level 14
March 10, 2023

Hello, Leesa1.

 

Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

 

If you already followed the steps shared by my colleague above and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select a suggested option, or type a question or topic you need help with.
  3. Tick Contact Us and choose a way to connect with us.

 

To check for our Support hours, you can refer to this article: QuickBooks Online Support.

 

I'll add these articles that tackle managing invoices and receiving payments for more information:

 

 

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

 

Please leave a comment below if you have additional questions about this or anything else QBO. I'm more than willing to assist. Take care.

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