sorry advanced reporting couldn't update your report

Thank you for visiting the Community today, ibrahim.

Dealing with errors while running reports can be tricky. I'm here to help you troubleshoot and get the Advanced Reporting feature working back to normal.

First, update QuickBooks Desktop Enterprise (QBES) to the latest version. It's recommended to run this troubleshooting outside of regular work hours to minimize any interruptions. Before doing so, create a backup copy of the company file to prevent accidental loss. 

Aside from that, ensure that your QuickBooks meets the system requirements. This way, it's compatible with your setup. Next, check your company file for any potential data issues.

Here's how:

1. Log in to QBDT as the Admin. The Admin account must have a password.
2. Head to the Company menu to choose Users and select Edit the Admin user.
3. Remove special characters like ":" "&" and "/" from the company file name, then make sure the extension is .qbw.
4. Exit and restart QuickBooks.
5. Go to the Window menu and select Close All.
6. Navigate to the File menu at the top bar and choose Utilities.
7. Click the Verify Data button.

Once completed, the QuickBooks detected no problems with your data file pop-up box will show up. If you see any other message, follow the instructions to fix it and verify the data again. 

When the desktop program detects no problems, let's proceed and install QBES. Check out this article for detailed instructions: Update QuickBooks Desktop Enterprise to the latest version. Then, proceed directly to Step 2 and continue up to Step 4. 

If you continue to get the same result, follow these steps to rectify the issue:

1. Remove any parentheses, brackets, or apostrophes in the company file path or file name by renaming folders or files. 
2. Re-open the company file and run Advanced Reporting.
3. Change the date to follow the standard format: MM/DD/YYYY.
4. Make sure that QVConnect32.exe isn't blocked by your antivirus program. If it is, you’ll need to add an exception for the QlikView connector in the AVP's real-time scan. QVConnect32.exe file location:

• Windows 10 and newer: C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\QVConnect\11.20.12235.0.
  
  

Please note these steps vary depending on the anti-virus program you're using. It's best to contact your anti-virus program support site for detailed instructions. 

Otherwise, reach out to our Technical Support Team for further assistance. They have tools to pinpoint the source of the issue and will guide you on how to apply the permanent fix. 

Browse this link for more insights about Advanced Reporting: Install and use QuickBooks Advanced Reporting. It tackles syncing your license data online and answers frequently asked questions about the feature. 

I've collated some resources that come in handy in the future. These resources contain instructions to create interactive custom reports and report templates:

• Learning Center
• Download starter reports that other businesses find useful
  
  

Should you have additional questions about running Advanced Reporting or need further assistance getting your way around QuickBooks, let me know in the comment section below. I'm always ready to lend a helping hand. Have a good one, ibrahim.

I have completed all of the steps outlined below (across 8 hours of calls with QB today), and I still cannot open Advanced Reporting. We even turned off our firewall and it still did not work.

We don't have this directory in case that provides any clues.  C:\Users\username\AppData\Local\Microsoft\Windows\INetCache. Yes, we are on Windows 10, and yes, we made the username specific to our username.

One quickbooks tier 3 told me that Advanced reporting wasn't available in our edition of enterprise and to call sales. Sales confirmed that Advanced Reporting is indeed available for our edition of enterprise. We could't get back in touch with the tier 3 to continue our call with 4 hours of history.

Another QB rep said we needed to call an outside IT person to add the proper app access through the firewall. He didn't understand that turning off the firewall and getting the same error disproved his thesis.

Can someone with expertise in Advanced Reporting please help us? We are paying for Advanced Reporting and cannot even open the Advanced Reporting app. We've put in more time than is fair to try to resolve this, and feel it is fair for someone with expertise in this area to work with us to get our Advanced Reporting working.

Hey there, @sdfsgety. 

Welcome to the Community! 

Since the QuickBooks Community is a public platform and we're unable to pull up any of your account's information, you'll need to get back in touch with our Customer Support Team. 

In the meantime, you can review this guide about QuickBooks Advanced Reporting. 

Please let us know how the call or chat goes this time around. We want to ensure that you get this taken care of as soon as possible. I'll be waiting for your response!