Let me help you sync your bank account with QuickBooks Online (QBO), Kerwyna.
Beforehand, may I know the name of your financial institution? Any information can help us resolve the problem.
Usually, error 101 will occur when trying to add a bank without a valid account from your online banking that meets one of these criteria:
- No transactions for the last 12 months.
- Unable to accept the terms and agreements from your online banking website.
To fix this, check your bank's website for issues. First, get the URL QuickBooks uses to connect.
- From the Transactions menu, select Bank Transactions.
- Select Link account.
- Look for your bank and click it.
- Copy the URL listed for your bank.
- Sign in to your bank website using the copied URL.
If everything is fine, let's perform basic troubleshooting steps. Too much historical data is stored in your cache, which speeds up loading times for frequently visited websites. Clearing it should solve the issue.
First, access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, connect your bank again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Alternatively, you can manually import your bank transactions into QuickBooks.
Once everything is good, you can review and reconcile your transactions to ensure they match your bank and credit card statements. For a detailed process, refer to these resources:
Please know that I can assist you with any banking connectivity concerns. Feel free to share them on the Community page.
