This website uses cookies. By browsing this website, you consent to the use of cookies. Learn more.
OK
cancel
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
QuickBooksHelp
QuickBooksHelp
Intuit
posted
‎10-25-2018 12:44 AM
last updated ‎January 31, 2019 1:50 PM

Use the Customer Account Management Portal Site (CAMPS)

The QuickBooks Customer Account Management Portal Site or CAMPS allows you to manage all your QuickBooks Desktop products and perform tasks such as:

  • Managing your account information
  • Updating payment methods
  • Managing contacts on your account
  • Finding your license information and downloading your software
  • Reactivating canceled service or subscription
  • Cancelation of service or subscription...and more

To access CAMPS, log in to the Manage your QuickBooks web page and select the QuickBooks Desktop product tile.

If you are using other Intuit products or services such as QuickBooks Online, Intuit Online Payroll or QuickBooks Payments, please read through Manage your Intuit products and services for guidance.

Benefits of managing your Products and Account information through CAMPS:

  • Save time. Manage your account anytime, anywhere.
  • Access to all your products at all times.
  • Security. Update payment info, user name, and password at your convenience.

Products & Services

The Products and Services section at the top of the page lists all the software you have purchased.

Regardless of where you purchase your product (over the phone from Intuit, online via the Intuit eStore, from a retail store like Best Buy, or from an online store like Amazon.com), once you register your product, it should display in the Products area of your online account.

Note: If you register the product while you are signed in to your online account, you may need to sign off, and then sign back in to see the product listed.

User-added image

Find your license, product number, software status and user licenses

The main page only shows the five most recent items. To see the rest, select Show All in the lower right of this section. You can scroll through the entire list to see all your subscription and purchased software.

To see your license information, select the Details link next to the specific product you want to view.

Back to topic list

Download your software

The main page only shows the five most recent items. To see the rest, select Show All in the lower right of this section. You can scroll through the entire list to see all your subscription and purchased software.

  1. Select the Details link next to the specific product you want to view.
  2. Select the Download Link to start downloading your software.

Back to topic list

Cancel your subscription products (Care Plans)

  1. Select the Details link next to the specific product you want to cancel.
  2. Select the Cancel Service on the upper right of the screen.
    User-added image
  3. Choose a reason for your cancelation
    User-added image
  4. Confirm the cancelation by clicking the "Cancel On Next Billing Date" button
  User-added image

Note:

  • If you are within the 60 day money back guarantee period and your product was purchased directly from Intuit, you will automatically receive a refund for the full purchase price of your subscription.
  • If you are within the 60 day money back guarantee period and your product was purchased by a retailer or 3rd party, please follow the steps to return your subscription for a refund.
  • Enterprise products currently cannot be canceled via Your Account (CAMPS)

Back to topic list

Reactivate your canceled services

Currently, reactivating your canceled services/subscriptions is only available through the notification bar.

To reactivate:

User-added image

  1. Select the Notification icon.
  2. From the list, find the suspended service/subscription and select the link to reactivate.
  3. Enter or update your payment information.
  4. Select Save and Continue.
  5. Review the information from the summary window and if everything is correct, click Reactivate.

Note:

  • If the order is successful, you will get a message that confirms the reactivation including an order email.
  • If the order fails due to a payment failure, you will receive the following error: "We couldn't reactivate your subscription. It looks like your bank declined the payment. You can work with your bank to fix the problem or pay with another card."

Back to topic list

Edit Payment Method

You can edit the credit card information from the product details window. This billing information is only specific to the product/subscription you are viewing.

  1. From the product details, look for the Billing Information section and select Edit.
  2. Enter the updated information.User-added image
  3. Click Save and Close.

Back to topic list

Missing products and services

Not all products are displayed in this list because the page is dedicated for QuickBooks Desktop. If you are missing another product, select the drop-down menu and check that you’re logged in to the right account. You can also go back to the Manage your QuickBooks web page to access the product or service you are looking for. Note that currently, TurboTax and Quicken do not show on the page.

If you still aren't sure where your software is, contact us so we can help you find it.

Back to topic list

Purchase QuickBooks Products

This portal is for your existing subscriptions and data. If you are looking to purchase more QuickBooks software or services, please go to QuickBooks.com. You will be asked to Sign in when purchasing new products to link your products to your Intuit Account.

User-added image

Back to topic list

Account Details

The portal site lists your account information on the right side of the page. Here you can see your Customer Account Number (CAN), Account Name, Phone and Mailing Address.

Edit your contact information or login credentials

From the drop-down menu at the top right of the screen, select My Profile. You will be directed to the Edit Your Login Info page.

There are three tabs available on this page and each tab contains pieces of contact or login information you can update by selecting the Edit link.

User-added image

  1. Profile: You can update your name, user ID, or email address.
  2. Security: You can set a new password or edit the mobile phone number you use to receive six digit verification codes.
  3. Apps: Lists third-party apps that you have connected to your account.

When done, you can exit this screen by selecting the X icon on the top right. Your changes will be saved.

Note: When you select the Edit button next to a piece of information you want to change, you will also see a Password field. You must enter your current password here as an extra security step before pressing the Save button to record your changes.

Back to topic list

Edit Phone number

  1. In the Account Details section, look for Phone and click Edit.
  2. The window changes.
  3. Enter the new phone number and click Save.User-added image

Back to topic list

Change Primary Mailing Address

  1. From the Account Details section, look for Primary Mailing Address and click Change.The window changes.
  2. Select the correct address.
  3. (If needed) Add a new address.
  4. Click Save and Close.

Back to topic list

Add, Edit or Delete addresses

  1. From the Account Details section, look for All Addresses and select Edit.
  2. The window changes.
    • Edit an Address:Find the address from the list (if you have more than one address) and update the information. Select Save and Close.
    • Add an Address: Scroll to the bottom of the address list and select Add Another Address. Enter all necessary information then select Save and Close.
    • Delete an Address: Select the Trash Can icon. You will get a message: "This address will be removed when you save and close". If you are sure, click Save and Close. Otherwise, click Undo.Note: A Primary Address cannot be deleted. You need to choose another Primary Address for the changes to take place.

Back to topic list

Manage Payroll Service Keys

First time users are required to enter the EIN information to establish the connection. After establishing the connection, every time the screen is viewed, it will always have the Payroll Service Key, license number, billing details and payroll details available.

User-added image

Back to topic list

Payment & Order History

This section allows you to quickly look up orders you have made and charges you have been billed for.

User-added image

Search, view and print transaction details

This section allows you to see a list of all charges that have been billed to this account, along with the date, amount, and method of payment used. This includes both purchases and membership renewals.

  1. Select View your transaction history.
  2. From the Time Period drop down, select the period you want to see but note that you can only see transactions from the last two years.
  3. If you want to print, select Print this page.
  4. When done, click Back To My Account to go back to the main CAMPS page.
User-added image

Back to topic list

Search and view products and services you have ordered

Unlike the View Transaction History page, this only shows you purchases you have made - not renewals or other charges. However, you can find additional details about those purchases, such as the order's status and the order number, and you can set the time period displayed to any date range you want.

  1. Select View order history.
  2. From the Time Period drop down, choose the period you want to see. You may also set a specific date range and select Go.
  3. After you find the order you are looking for, select the Order number link to see the order details. This will show you a breakdown of each line item on the order and how much it cost.
  4. To exit the Order Details screen, select Done and then Back To My Account to return to the main CAMPS page.
User-added image

Back to topic list

Update Payment Method

The Payment Methods section lists each card or bank account you have provided information for. Here you can see the type of payment method, last four digits, and expiration date for each one. You may also see alerts here if any of your cards are expired or if information is missing.

The page also contains a list of each product or subscription that this card is used for. If you update your card information, the new data will be used for all of those products.

  1. Select a payment method to view or edit its details.
  2. Update the payment method information.
  3. When you have made your changes, select Save and Close. The system will verify the validity of your payment information. If the information is incorrect, it will ask you to double-check the data you entered. Otherwise, it will return you to the main CAMPS page.

About CVV numbers: If you are entering information for a credit card, you will need to enter your card's CVV number as well in order to save your changes. This is the 3 or 4 digit number printed on the back of your payment card (for Visa, Mastercard, and Discover) or just above the card number (for American Express).

Back to topic list

Delete Credit Card

  1. From the list of credit cards, find the card you want to delete and select Edit.
  2. On the next screen, select Delete Credit Card.
  3. Confirm you want to remove the card then select Delete.
User-added image

Important: You cannot delete a card used for active subscriptions. If the credit card you are trying to delete is the primary billing method, add/select another card to set it as your current billing method before the changes appear.

Back to topic list

Contacts

Change Primary Contact

Only the current Primary Contact can change this. Ask your Primary contact to sign in and make the change.

  1. Select Change.
  2. From the list, select the new Primary Contact.
  3. Click Save and Close.
    Note: The new Primary Contact will receive a notification email about the change.

Note: Only the current primary contact can change the Primary Contact on the account. If the current primary contact of the business, you may update the primary contact by submitting a request here.

Back to topic list

Invite other users

  1. Select the Invite a User button.
  2. Enter the invited user's information.
    Note: Ensure the email address is correct. They will receive the invitation using this email address.
  3. Select Send Invite.

If an invited user has not yet joined and the invite already expired, you may resend an invitation.

  1. From the list, find the name of the invited user and select Resend Invite.
  2. Select Resend Invite on the lower right of the next page.

Back to topic list

Authorized User

Edit own information

  1. Find your name from the list and select Edit.
  2. Update the information then select Save and Close.

Back to topic list

Frequently Asked Questions

What is CAMPS?

CAMPS stands for Customer Account Management Portal Site. It is a self-service portal built to help you easily manage your QuickBooks Desktop products.

What can I do in CAMPS?

CAMPS allows you to:

  • View and download your software
  • Edit your account information
  • Edit your contact information and login credentials
  • View your order history
  • Update your payment methods
  • Manage your Payroll Service Keys
  • Reactivate a canceled service or subscription

What if I need to change our Business Name?

You must submit a Business Name and Contact Name change request. You can get the instructions and the forms by clicking on this link:  Business Name and Contact Name Change Request Forms.

What if I need to change the Primary Contact listed on the account?

If the Primary Contact is no longer with the company and you cannot log in with their info, submit a request to change the Primary Contact name.  Please contact us for assistance.

I need to delete contacts.

Please contact us for assistance.

I need to cancel my subscription.

Please contact us for assistance.

I want to buy another QuickBooks product.

Please go to QuickBooks.com to purchase. You may also contact our Sales team for more information on the products you are interested in.

Back to topic list