If you run into an error message when opening your QuickBooks Desktop file or see corrupt or damaged list data while working in the program, stop, take a moment and a deep breath. Don’t worry -- we will get you up and running again in no time!
QuickBooks File Doctor is a tool we’ve developed to handle issues including:
If you are experiencing any of these issues, follow the link to download the QuickBooks File Doctor to your computer. After a quick installation, the tool will automatically repair the damage.
Key points to consider before you start
Using the QuickBooks File Doctor Tool
1. Once the program downloads, open the “qbfd.exe” file (most likely on your desktop or “Downloads” folder) and follow the on-screen instructions to install File Doctor.
2. Once the installation is complete, QuickBooks File Doctor will automatically open. You can also open the program from Start or clicking the icon.
3. Use the drop-down list to find your company file, or click browse to manually locate it on your hard drive.
4. As a first pass, select “Check file damage only” and click “Diagnose file” to apply the basic fix.
5. When prompted, enter the Admin password for your company file to continue. At the next step, if you're using an older version of QuickBooks (2011 and before), you will be given the option to upgrade your file to the newest version.
Upgrading your company file is optional. You can click “Next” and proceed with the repair at this point.
For your first attempt, we recommend not upgrading your version and attempting the fix with your existing file version. It’s wise to wait to update your files until after the repair is complete. Once you update your QuickBooks files to the latest version, you will be unable to open the file in older versions of QuickBooks.
6. Let the File Doctor work its magic! This might take a little while, so feel free to get up, stretch and then work on something else.
7. If the repair is successful, you’ll be given the option to open your repaired file directly from the tool. If you have more than one version of QuickBooks on your computer, File Doctor will ask you which version of the software you want to open.
Note - Even if the tool says the repair was unsuccessful after QuickBooks File Doctor completes its diagnosis, try opening your QuickBooks file to see if your issue is resolved.
My file is repaired! What’s next?
Take this opportunity to back up your files
In addition, we highly recommend saving your company file and the generated backup file (.QBB*) to a removable hard drive. Since this is a manual process, plan to do this backup periodically – I do backups at the end of every month, right before with my bank reconciliations, and I save each as a date-specific version (example – "QB Backup April 2018 Backup").
Update QuickBooks Desktop
We also encourage you to navigate to the Help drop-down menu and Updating QuickBooks Desktop at least once or twice a week. Doing this on a regular basis will help you get ahead of potential errors or compatibility issues.
Share your insight with the community
How do you keep your systems, files and QuickBooks organized and functioning in harmony?
Another great post to bookmark and you are reminding me why I love QBO, no data file issues.
Thank you @lynda,
I hope it will be useful to folks. Cloud data certainly has its advantages. I hope everyone can find the tool that best fits their needs and preferences - and the community will support all of them, cloud or desktop!