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Intuit

Using the QBInstall tool

Learn how to use the QuickBooks Installation Diagnostic tool (QBInstall).

Are you having issues with installing QuickBooks Desktop? The QBInstall tool is designed to automatically identify and fix issues. We recommend running QBInstall before manually resolving your issue since it can decrease the time needed to resolve the problem.

Common errors that can be fixed using the QBInstall tool

The errors listed below can occur if your operating system is damaged or one of the core Microsoft components that QuickBooks Desktop uses is not functioning correctly. Download and run the QBInstall tool to fix these errors if you receive any of the following when trying to install QuickBooks Desktop.

  • 1603
  • 1935
  • 1904
  • 1402
  • Errors relating to damaged Microsoft .NET Framework
  • Errors relating to damaged MSXML and C++
  • Problems opening QuickBooks Desktop such as QuickBooks has Stopped Working or unrecoverable errors.

Things to consider:

  • After running the tool, you may need to re-register or reactivate QuickBooks Desktop.
  • If you're uncomfortable doing the steps, consult your computer's manufacturer or a Windows expert.
  • If you encounter errors while installing Windows updates, contact an IT professional or Microsoft.

Using the QBInstall Tool