Account Management

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I need the code to invite my accountant

Hi Guys, For some reason I am unable to login to QB Self employed. I click login and nothing happens.I have cleared browser data but still noting, no errors.I have tried on both Chrome and Microsoft Edge both with the same results.I can login to the android app okay, not sure if others are having the same issue?

Hi  we are currently subscribed under an accountant's online account. Is it possible to move our company bookkeeping data to an individual company's online account? I note that the price will differ, at £22 per month.  Thanks

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We have a clients whose business has ceased trading and we no longer require their subscription therefore we would like to cancel. How do we do this?

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I have images to prove

Hello, I received an e-mail tonight. It has my correct name, product (QBSE) and company name. It says that my trial membership finishes in 7 days. I have been subscribed to QBSE for over four years I believe and not on any sort of trial membership apart from at the very beginning. Is this a scam e-mail to get me to click on a link then? Thanks.

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I’ve been unable to reach support as it needs me to be logged in and the mobile app will only let me post here.

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I cant seem to find a way of altering the way the payment is taken or the type of plan I'm on.

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Im trying to use project for the first time. I enabled it in Setting. But when I clicked on the Project tab I get the error message above

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New email address is xxxxxxxxxxxx@xxxxxxx.xxx

Where can I get a copy of your current ISO 27001 certificate for Quickbooks

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I've got my accountant linked to my QuickBooks Self Employed account for the last couple years which is fine.  However, just like we have to review any banking connections, why do we not have to review the accountant connection? How do I know when they have viewed my account?  Like with invoicing, we get an alert when an invoice has been viewed, but there doesn't appear to be any alert at all when the accountant has viewed the account. 

Hello I cannot log in to my QuickBooks account, and I cannot explain how frustrating it is.  I have my username, password, recovery email and access to the phone number linked to the account to receive verification tests.  No details have been changed, I receive verification messages via email, but it won't let me verify without receiving a text. I usually always get texts, and it's never an issue, but today I am receiving none. I have asked others to text me to ensure it's not my provider messing up.  I have to post this from my friend's QB account as I literally cannot get access to my account that I have had with QB for ten years. Ridiculous. What do I do? There is 0 support available at weekends. This seems to be a glitch on QB's side.

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