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V
vadave
July 1, 2025
Question

Cancelling QB Desktop Payroll

  • July 1, 2025
  • 2 replies
  • 14 views

I'm losing my ever-living mind here. I can't for the life of me figure out how to cancel my QB Desktop Payroll subscription. I cancelled my QB Desktop subscription, yet Intuit continues to bill my card for Payroll services I can't possibly use.

 

When I log into the account online it gives me no options to cancel payroll. When I try to access the instructions through the desktop app, I get a totally-unhelpful error 557 (presumably because I no longer have a Desktop subscription). 

 

I've already switched to a new provider for payroll. I just need this stupid service stopped. Why does it have to be so difficult? 

    2 replies

    L
    Lyn_DQuickBooks Team
    QuickBooks Team
    July 1, 2025

    We understand your experience with cancelling your QuickBooks Desktop Payroll (QBDT), Vadave, and we take your concerns seriously.

     

    Since your QBDT subscription has been cancelled, we recommend reaching out to our Live Support team. They can provide the detailed attention your concern requires by reviewing your account information. Please note that the Community forum is public, and we want to ensure your privacy and security are protected.

     

    You can connect with them by clicking on this link and going to QuickBooks Desktop: Get help with QuickBooks products and services.

     

    To preserve your payroll data for compliance and future needs, you can also export your data prior to cancelling.

     

    Feel free to reply to the thread for any of your concerns.

    SIAB
    SIAB
    Level 2
    July 1, 2025

    @vadave 

    You can use a dummy credit card number to replace yours.

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