Custom reports email notification are not sent as per schedule.

Hello, dbhagat-cmitsolu. 

Thank you for reaching out to the Community. Let's get this sorted.

In QuickBooks, If you made changes in the customization on a report, you need to save it again to preserve the changes. If there are no changes made, the scheduled report may be damaged. To isolate this, let's delete and recreate the scheduled report. Be sure to manually select the date on the Dates drop-down and not the customized date. 

Here's how: 

1. On the left pane, select Reports.
2. Go to the Custom reports tab, then find the report.
3. Select the ACTION column drop-down menu, then choose Delete.

If the same thing happens, I'd suggest reaching out again to our Online Support. This way, they can do screen-sharing and verify this issue further. 

 For additional reference, you can use the following articles to customize, export, and manage saved reports: 

• Memorized Reports in QuickBooks Online
• How do I show only active rows and columns in my reports?

Let me know how it goes. I want to ensure this is taken care of. Just tap the Reply button below if you have additional questions. I'll be here to help however I can. Have a good one.

I redid all my custom reports and put them in groups. I have advanced upgrade to solve the problem. My workflows scheduled say that they sent but the recipient are not getting them. Only one recipient is getting his all.othwr 8 are not getting their reports. I have added 35 IP addresses to my Google admin console, it still doesn't work. What is the issue? 

You can ask your other 8 recipients to check their spam or junk folders, the report email from QuickBooks may be placed there. If the issue persists, you will need to have your IT team allow list Intuit's domain on their end. This is so your QuickBooks emails aren't mistakenly marked as spam.

Additionally, you need to have your recipients add the Intuit email to their Safe Senders list.

Please respond to this post if you have additional concerns.