How can I cancel the payroll subscription services?

You can cancel your QuickBooks Online Payroll subscription by navigating to the Subscriptions and billing page. Ensure that you’re the primary admin or company administrator to complete the process. Here's how:

1. Go to the Gear icon and choose Subscriptions and billing.
2. Find Payroll, then select Cancel.
3. Click Continue to cancel.
4. Complete the quick survey, then click Cancel Payroll Service to confirm.

If you have pending items due, a warning will appear when you attempt to cancel. Select Continue Using Payroll to handle them first, or Cancel Payroll Anyway to proceed. For additional help, visit this article: Cancel your QuickBooks Payroll subscription.

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