Account management

I've also removed and reinstalled to see if that worked and it did not

The expense isn't showing. Also, the profit didn't pull over when I marked the invoice paid.

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Problem: Some sales receipts are not presented to match a deposit downloaded from the bank account.This typically occurs when a single sales receipt should match a single deposit. In my case, a donor contributes online using donorbox. Donorbox then processes the contribution using Strip resulting in a processing fee that varies, deducted from the contribution. QBOnline tries to match the deposit amount to the sales receipt and fails because the amount isn’t within matching range. This forces the user to use a WORK-AROUND and:1) manually find the matching sales receipt; 2) modify the sales by adding a line to deduct the processing fee; 3) save the receipt and then; 4)return to the banking screen to complete the match. Currently, sales receipts are filtered by the system if the receipt amount differs from the deposit amount downloaded from the bank by more than a certain percentage (it seems to be <5%).Please stop the asinine WORK-AROUND and give us a user administ

Hey all. Can’t believe I ended up here looking for help or suggestions. The short is we had 2 QBO companies, which were the same physical company with a single EIN. This was because payroll was brought online first. Currently, under gear>tools>back up company>copy there is a copy running since 5/27, 9 full days, 0% progress and no errors. We have gotten into a chat or phone support numerous times per day for the past 2 weeks. Totaling over 100 hours at this point. We keep being given INV (investigation) numbers about this from the back end, then that number is closed the next day. Below will be the original message to QB help that led us to upgrading both companies to the max, so we had access to all the backup and copy and restore features. Everything was going smooth and we were assured what we wanted to do was normal and would not be an issue. If anyone has experience, help, suggestions, willing to listen to just about anything at this point. Thanks in advance. Over th

I use Gmail as my email provider and have had an ongoing issue for almost a year.

I noticed that the amount of $105 was charged for 10 months in a row, but this month it changed to $122. Could you please explain why? while is the same description.

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Hello! All of our documentation shows "No Company Name" whenever we print or generate reports. I have assured that in the account settings everything says the name of the LLC on multiple different browsers at this point and I cannot figure out how to get these things to print with our name. Please help! 

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I need to add some customers to my Quickbooks who are bringing over a credit balance. How do I enter them? Thank you, 

HOW DO U CANCEL QUICKBOOKS TODAY

I have now spent over an hour with QBO on the phone multiple times and each time I show how the reports don't match up and each time they tell me they need to keep me on the phone to figure this out and each time I have to give up because I don't have hours in the day to be on the phone while they try to figure this out. Has anyone else seen that the two style reports don't match up as well?

anyone else unable to login via their macbook with safari or chrome? on chrome i can reach the login page but then i get http status 400 - bad request 

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How do I cancel quickbooks?

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