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DZ68
June 16, 2021
Question

Missing payees and descriptions

  • June 16, 2021
  • 1 reply
  • 2 views

Missing check payees and descriptions for other transactions after installing Desktop Pro 21 and then performing bank reconciliations. Staff is manually typing in missing payees and descriptions. Why did this happen? How can this glitch/error be fixed? I’m afraid to do another reconciliation. What do I do?

1 reply

LieraMarie_A
LieraMarie_A
Level 8
June 16, 2021

I'm here to make sure you can get those missing payees and descriptions recovered, @DZ68.

 

First, make sure that you've opened the latest backup copy of your file. If you're unsure where the backup file is located, you can display hidden files and folders for help in searching for .qbb file on your computer. You'll have to look at each file, the largest file is likely to be the one with the most data in it. Once done, restore this copy. 

 

Here's how to download the QuickBooks Tool Hub:

  1. Close your QuickBooks.
  2. Download the QuickBooks Tool Hub file.
  3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Click Finish.
  6. Double-click the icon on your Windows desktop to open the tool hub.

 

From there, let's run the QuickBooks File Doctor Tool:

  1. From the tool hub, select Company File Issues.
  2. Select Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. Note: If the QuickBooks File Doctor doesn't open, search for QuickBooks Desktop File Doc and open it manually.
  3. In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
  4. Select Check your file (middle option only) and then Continue.
  5. Enter your QuickBooks admin password and then select Next.

 

Once done repairing your data, verify if the information is restored. Otherwise, if the tool is unable to fix this problem, choose the option that's best for you:

 

For more information about this process, refer to this article: Resolve Missing Information.

 

Please fill me in on the progress of fixing I'll be happy to help until it's found!

LieraMarie_A
LieraMarie_A
Level 8
June 19, 2021

Hi @DZ68,

Hope you’re doing great. I wanted to see how everything is going about finding the missing info. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

D
DZ68Author
August 6, 2021

Thank you for directions on finding the missing info.  Before I read what you sent, my staff was able to go to each check that was missing a payee, and after a couple of clicks on the check, she was able to see who the payee was.  And then with the payee drop down menu, she was able to put the payee back where it belongs in each check.

 

We have yet to try another reconciliation, because we do not know what caused the payees to go missing; thus, we do not know how to prevent it.  Any thoughts before we try the next reconciliation?

 

Thanks! 

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