Question

Not receiving emails (containing verification codes) from [email address removed]

28 replies
220 views

Yes, I checked Spam. 2 hours on the phone w/support who wants me to report to the bug team when support has a case number w/all the info.

QuickBooks Desktop

JaeAnnC

Level 6

Thanks for bringing this to our attention, @ormic1. I'll direct you to our customer support team so you can resume receiving email verification codes in QuickBooks Desktop (QBDT).

Before doing so, I recommend checking with your email provider to verify if there are ongoing issues in their system. Otherwise, you can reach out to our customer service team. While I'm aware you've already contacted them, it's best to get in touch again so they can further determine the root cause of the problem and raise an investigation if necessary. To do that:

Go to the Help menu and click QuickBooks Help.
Select Contact Us.
Provide a brief description of your concern, and click Continue.
Log in to your Intuit account, select Continue, then Continue with my account.
Enter the single-use code you received in your email and hit Continue.
Choose between Chat with us or Have us call you.

Moreover, check out this article to protect yourself against potential frauds from emails: Identify suspicious activity, phishing scams, and potential fraud.

Keep in touch if you have other concerns about receiving emails. The Community team is available around the clock to lend you a helping hand. Stay safe.

O

ormic1Author

Maybe you should re-read my message.

1. The issue started when I attempted the Contact Us process (which I've done many times). I entered my email, which QB recognized, and was told to enter the verification code sent to my email. It never arrived. That led me to calling support and speaking w/3 different people, including a supervisor. The last person, Emily, was Tier 1 support and was talking to the back office (Case # 15117891907). While on the phone (2 hours) I got emails from QBOCare (case #) and Customer Service (survey). I also received 2 emails from Emily. She told me the emails I was not receiving were coming from [email address removed] and suggested I send a suggestion to some team to resolve it. I requested she forward the case # to them since it had all the information and what we'd tried. She said she couldn't. I requested escalation, she said it was denied.

2. You removed the email address from my original message. That is the crux of the problem!?!?!?!?!?!?!?

J

Jelayca V

QuickBooks Team

This isn't the experience we want you to have, Ormic. I can imagine how challenging this must be for you. Your concern is valid and I want to assure you that we take your concerns seriously and we’re here to help.

First and foremost, your email address was removed from your original post to ensure your personal information remains secure, as this Community is a public platform. We strive to maintain the privacy and security of our users at all times.

Moreover, I want to let you know that we’re going to escalate your case to our Next Level Help team. They will review your comments and recent cases with support. You can expect to be contacted by them within 1-2 business days with an update or next steps.

Just in case, you can visit this article to help you learn how to protect yourself against potential frauds from emails: Identify suspicious activity, phishing scams, and potential fraud.

Please rest assured that we’re dedicated to resolving your issue.

In the meantime, if anything else comes up, feel free to reach out to the Community. We’re here to assist you.

T

TS1956

I have never IN many years Ever once received the Verification Email. My work around is putting in my phone number. It takes one extra step, but avoids the other 4-6 steps to login otherwise.

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