Question

payment notification

54 replies
508 views

How do I add an email for notification when a customer pays online

QuickBooks Desktop

Thanks for trusting your concern with us. I can help you add an email for customer's online payment notification.

You can sign up to get an email notification whenever funds are deposited into your bank account. You'll need to enable your preferences in your QuickBooks Payment account.

Here's how:

Log in to https://merchantcenter.intuit.com.
Below Account, choose Settings & Alerts.
Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
Enter the email address where you'd like to receive the notifications. Separate multiple email addresses with semi-colons.
Enter the email address in the empty box that appears when you click a notification's Yes radio button. Notifications go to the email address on file with Intuit Customer Service if you enter nothing.
Then, click Save Changes.

For Recurring Payments, you may check out this article on how to turn on or off customer notification emails: https://community.intuit.com/articles/1763840.

You should be getting emails when your customers pay online. Let me know how this goes and if you have other questions by leaving a reply. I'll be around to help. Have a blissful rest of your week.

A

Anonymous

I am also having this issue. I see your steps and the same steps at: https://merchantcenter.intuit.com/wapweblet/ims-mp-help/en/quark/svc_mp_email_alerts.html

but I went to settings and alerts and there's nothing there for email notifications. see the attached screen shot

M

MaryGraceS

Moderator

Hello there, @402009.

Thank you for getting back with me about adding an email for the payments notification. Allow me to help get this taken care of today.

Currently, the option to change or assign specific email notifications in the Merchant Center isn't available. All notifications will be sent to the email address entered on the Contact Information section.

However, if you need to update your account information, let me walk you through how to do it:

Sign in to the Merchant Service Center.
Click the Account tab.
Select Account Profile.
Go to the Contact Information section, then click Edit.
Change the email address then click Save.

Please refer to this article for the detailed steps: Change business, bank account, or contact information in the Merchant Service Center.

Also, this feature is a great idea we can put forward to our developers. I recommend you send your product suggestion to our engineers who consider feedback for QuickBooks enhancements. I'll do the same thing in my end to reinforce your request.

You can use this link to submit your suggestion: QuickBooks Online Feature Requests Forum.

For additional help, you can also get in touch with our Merchant Services Team. They have the tools to pull up your account in a secure environment and make sure the notifications will be sent to the correct email.

Stay in touch if you have additional questions about adding email for payment notification. I'll be happy to help you out. Wishing you and your business continued success.

L

LR04-08

I would like to pay my payment with our debit/credit card.

Daniela_A

Hope you are doing well today, @LR04-08.

I'm here to assist you and offer accurate solutions to your concerns, but I require more details to do so effectively. Could you please provide me with additional information? Your cooperation is greatly appreciated as it will enable me to provide you with the appropriate assistance.

If you include a screenshot in your next response, please ensure that any sensitive information is concealed. This precaution is taken to prevent any potential fraudulent activities.

Looking forward to your response.

L

LR04-08

i WOULD LIKE TO PAY MY SUBSCRIPTION.

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