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A
AK1066
January 3, 2024
Solved

Primary Admin Request

  • January 3, 2024
  • 2 replies
  • 3 views

Hi,

 

I have twice requested ti be the primary admin for my companies QB Desktop account.  I submitted all the information that was necessary and still have not been approved.

 

Ultimately I’m just trying to pay for our QB subscription for this year but it is becoming a real hassle.  Our credit card expired but I can’t update in QB until I’m approved as the primary admin.  Any help on how to make a one time payment or expedite this would be appreciated.

Best answer by 4Gal

2021


You can install the trial version of QB Desktop 2024 Enterprise

https://quickbooks.intuit.com/learn-support/en-us/help-article/new-subscriptions/download-trial-quickbooks-desktop-enterprise/L04IY8YVk_US_en_US?uid=lqxubn6y

 

If you can open your file on it, you may consider purchasing a new license of QB Desktop 2024 Pro Plus or Premier Plus later.

2 replies

4
4Gal
Level 5
January 3, 2024

Why don't you consider to purchase a new license instead as the last resort?

A
AK1066Author
January 3, 2024

If I do that will I still have access to all of the data in our current quickbooks desktop?

J
JuliaMikkaelaQ
Level 2
January 3, 2024

I know it's significant to have the primary admin access to your company account and pay your QuickBooks subscription on time, @AK1066. Let me share some information about this matter.

 

Since you already submitted a Primary Admin request and are still not approved, I recommend checking your email and looking for the mail sent by Intuit. It will contain the necessary information about your request. Also, you can reach our customer support to help you with this. You can follow the steps below on how to contact our team:

 

  1. Open QuickBooks Desktop.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Provide a brief information about your concern, then select Continue.
  5. Sign into your Intuit account, select Continue, then Continue with my account.
  6. Enter the single-use code sent to your email, then select Continue.
  7. Select to Chat with us or Have us call you. 

 

On the other hand, paying the subscription requires Primary Admin access. Thus, there's no other option to process the subscription payments. With this, it's best to review your request with our support team so you can set yourself as the Primary Admin and pay your subscriptions. 

 

Additionally, once you're the primary admin, you can check your QuickBooks Desktop subscriptions and services and manage them with the Customer Account Maintenance Portal (CAMPs).

 

Let us know if you have other questions about primary admin requests and subscription payments. We'll be here to help and guide you through the process so you can run your business smoothly with QuickBooks. Have a great day!

M
Moanatci
January 6, 2026
I need to resubscribe to my QuickBooks Online account, but I’m unable to complete the process because my current account indicates that I do not have access to the subscription.
 
The primary admin email I used is no longer accessible, which is preventing me from managing the subscription. I understand that changing the master admin is necessary to resubscribe. I have already submitted a request to change the admin, but unfortunately, it has been declined several times. the subscription is almost expired, and I am unable to make any updates in our account.
 
This situation is quite frustrating, and I need to resubscribe immediately. Could you please advise the best solution to resolve this issue as quickly as possible?
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