Quickbooks desktop

I purchased this Quickbooks pro 2016 outright. I have no need for the updates and perks. No online payroll etc. At the moment, I’m down to the last time I can access without logging in. I would absolutely log in to the intuit account (although it shouldn’t be necessary) but every time it has come up, it just spins. Been spinning for about half an hour now. Intuit customer service was returning my call half an hour ago in 5 or 10 minutes. My next step will be canceling the log in, backing up the account, printing everything and doing it by hand for the near future. Any ideas out there?

Very frustrated.