QuickBooks Support

My license was changed when I changed my Pro Advisor Plan on 10/31 and now it is screwed up and I have lost access to my services that should be included.

I spent 6 - 7 hours mostly with support redoing propcesses that were done multiple times already.  

I was then told that the QuickBooks email option has been discontinued in 2021, but we have and several other clients have been using it.
It was not until they messed up and changed my license that it quit working and actually it worked one time after it was changed.
 

Either It is my licensing or account that is screwed up ... I do not even show I have data protection and when I click on it it does nothing.

Has anyone else had this issue with Intuit and they won’t even try to figure this out, they ignore my emails.
They won’t give me my case number as well.