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August 26, 2025
Question

Renew QBO manually before automatic renewal.

  • August 26, 2025
  • 1 reply
  • 8 views

My current QBO plan (Essential) will automatically renew at the end of October 2025. At that time the price for the subscription is set to increase about 15%. Under our Profile/subscription page it says that if I renew prior to the automatic date that I can get the current rate and on top of that get a 30% discount. 

 

Unfortunately there seems to be no way to take advantage of this and manually renew. When I called support, they said that even though the discount shows up now under my subscription page, it is really no available until 5 days prior to automatic renewal and that I have to call them in order to make it happen and get the discount.

 

It is hard for me to believe that this is the case and that I cannot take advantage of a discount being advertised to me by Intuit that has nothing on it to say I have to wait or that there is only a small 5 day window to take advantage. Am I missing something?

1 reply

QuickBooks Team
August 26, 2025

I can see how proactive you are in verifying the information regarding the renewal discount that was being offered to you in QuickBooks Online (QBO), TLSGH. Let me clarify how discount works so you'd feel confident.

 

QBO offers a promotional discount customized to your account. Due to the unique nature of these details, this will include a designated set of time before the discount can be applied or activated. This timeframe is necessary to verify eligibility, align billing cycles, and ensure all the discount terms are met.

 

Please note that during this waiting period, QBO will need to perform any necessary adjustments to apply the promotional rate correctly. 

 

Once the agreed schedule is done, this is when you'll have to contact our live experts directly. They're better equipped with tools and access to further discuss the details regarding the offer you received and assist you real-time.

 

Feel free to reply to this post if you need further assistance.