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pbb2
New Member
Jul 24, 2024 3:02 PM UTC
Question

Revising line items on invoices

What happened to the trash can on the right side of the line items on invoices for deleting the line items ? Now there are three dots I have to click on to choose delete?

8 replies

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
Jul 24, 2024 4:50 PM UTC

If you're using the New Invoice layout, the trash can icon for deleting line items has been replaced by three dots, @pbb2. Let me discuss this in detail.

 

In the Old Invoice design, the way to delete a line item is by clicking the trash can icon which turns into three dots in the new design. This change is part of QuickBooks Online's ongoing interface updates.

 

See the screenshot below for the differences between the two interfaces.

 

 

You may visit this article to learn more features in the new invoice experience: See what’s new with estimates and invoices in QuickBooks Online


I'm all ears if you have additional questions or concerns about managing your invoices in QuickBooks Online, @pbb2. Leave a reply below, and I'll answer them for you.

pbb2Author
New Member
Jul 24, 2024 4:58 PM UTC

@Nicole_N Thank you for your response.  I totally understand how to use the dots instead of the trash can, but it makes absolutely no sense!!  Previously, I could click on the trash can one time to delete the line item.  Now, I have to click on the dots, then click on delete.  This may seem very simple to QuickBooks, but it just takes more time when there are many line items to delete.  I would like to have the simple trash can back!!

vmj
Apr 10, 2025 4:41 PM UTC

There are no "3 dots"

Or trash can.

No ability to delete a line item on an invoice for me.

Which means I can't do business easily.

But congrats, Quickbooks, you've managed to add a ton of useless, resource hogging stuff like "business feed" and at this rate one QB window will consume 2GB of RAM by the end of the year.

Yet we still can't even customize fonts in important parts of custom forms.

RazzieE
RazzieEQuickBooks Team
QuickBooks Team
Apr 10, 2025 5:41 PM UTC

Hello there, @vmj.

To address this unexpected behavior regarding the missing bin icon when deleting an invoice line item, I highly suggest contacting our Live Support team for further assistance.

 

Here's how:

 

  1. Log in to your QuickBooks account on your computer or through the web browser.
  2. Navigate to the (?) Help menu.
  3. Enter "live support" in the Search questions, keywords, or topics field.
  4. Click on Contact Us.
  5. Choose either the Chat or Callback option.

 

You can find details about their support hours on this page, so you can reach out at a time that’s convenient for you: Get help with QuickBooks products and services.

Additionally, you can visit this article for future reference to learn how to receive payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

 

You can always return to this thread if you need further assistance.

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