Can I process a credit note?

1 reply
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I need to please process a credit note in Quickbooks for some product that a customer purchased and has now returned to me.

QuickBooks Online

CamelleT

Moderator

Hello, dean.

Yes, you can process a credit note if your customer want to keep a credit for the returned goods to be applied to their next open or future invoices. Here's how to create a credit note:

Click +New and choose Credit note.
From the Customer dropdown, select the name of your customer.
Enter the credit note details, such as the date and amount.
Hit Save and close.

On the other hand, you can issue a refund receipt if you refunded them and haven't enter a credit note. Here's how:

Click +New and choose Refund receipt.
Select the Customer dropdown and click the customer you want to refund.
Click the Refund From dropdown and select the bank you deposited the payment for the invoice.
Add all products or services the customer returned in the Product/Service column.
Make sure to fill in the date, quantity, rate, amount, VAT, and other fields accordingly, then hit Save and close.

You can also create a delayed credit and apply it to an invoice.

Moreover, here's an article to help personalize and add specific info to your sales forms: Customise invoices, quotes, and sales receipts in QuickBooks Online.

Comment below if you have further questions about applying credit notes to your customers. I'll be here to assist you. Have a great day!

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