Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
F
FeeBee1
New Member
August 4, 2026
Question

Bank Connection lost

  • August 4, 2026
  • 2 replies
  • 12 views

I lost connection to my bank 5 weeks ago. I was told by QBO support that I needed to upload documents in order to get reconnected. I did this on 2nd July and nothing happened. The suppport agent finally told me that the documents were not received so I resubmitted them on 22nd July.  This time I sent a screenshot to prove that the documents had been submitted to the same agent. Since then there has been no communication at all. When I emailed today I got the following reply:

Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.

Please send new questions through one of the support sites listed below

As you can appreciate this is incredibly frustrating as I actually have a case number and had been receiving communication from a support agent. This is terrible customer service.

Fiona B

 

 

2 replies

A
Aldren18QuickBooks Team
QuickBooks Team
August 4, 2026

I recognize the frustration and inconvenience this delay may have caused your business. Please note that we’re unable to access or review individual account cases through this public forum for privacy and security purposes. We recommend contacting our live support team again for an update and requesting an escalation if necessary.
 

We appreciate your patience as we work to ensure the appropriate team reviews your case and that you receive the assistance you need. I’ll keep this thread open for any follow-up questions or updates.

F
FeeBee1Author
New Member
August 4, 2026

Hi Aldren,

 

I followed your advice and contacted the live support team again. Fortunately, I got a new agent who recognised that my problem lay with the bank. Once I contacted the bank and updated the third party permissions, then everything was restored. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement