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New Member
September 2, 2026
Question

AMEX new feature link pmt to account

  • September 2, 2026
  • 3 replies
  • 31 views

This is a new feature in Quickbooks online and just finished reconciling balance sheet where the difference is exactly the amount of the payments made in 2025 trouble was i had already matched those transaction earlier in the year and when this new feature was implemented I had clicked link and it caused a double payment how do I know I check the audit trail and saw that the cpa had to delete those entries.  I hesitated to delete them without checking with our cpa she handled it.  anyone had any similiar issues?

3 replies

QuickBooks Team
September 2, 2026

There isn't anyone experiencing this issue right now, and the AMEX linked account feature is designed to auto-import and match transactions.

 

However, if you had already manually matched those payments before the feature was activated, clicking the link can absolutely create a double-entry situation. Since your CPA cleaned it up via the audit trail, your reconciliation is currently balanced.

 

Let us know if you need any further assistance.

Mari-HIAuthor
New Member
September 2, 2026

Thank you.

QuickBooks Team
September 2, 2026

You're welcome! We're glad that our colleague's explanation helped clarify how the AMEX linked account feature works and why the double entry happened. 

 

If anything else comes up or you have more questions, feel free to leave a comment anytime.