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Michele67a
Nov 7, 2023 8:42 PM UTC
Question

Anyone else having issues with scheduling a payment with a vendor?

I keep getting an error message when scheduling a payment - "unable to process at this time"

48 replies

ArielIQuickBooks Team
QuickBooks Team
Nov 7, 2023 9:29 PM UTC

Hello, @Michele67a.

 

I can help you identify the cause of an error message received when scheduling a payment with a vendor.

 

To determine if the browser problem is related, we will perform a few troubleshooting steps. Your web browser may be experiencing a problem with obsolete or corrupt caching files. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

 

 For future assistance that will surely be useful for you, please check this article: 

 

If you have more questions about any QuickBooks-related concerns. Feel free to comment down below. Take care!

Michele67aAuthor
Nov 7, 2023 9:31 PM UTC

I have cleared cache and cookies several times

CharleneMaeFQuickBooks Team
QuickBooks Team
Nov 7, 2023 10:50 PM UTC

Thanks for getting back to us and performing the troubleshooting steps shared by my colleague, Michele67a.

 

Usually, clearing the browser cache and accessing QuickBooks Online to a supported browser can help verify and rectify the error message. 

 

Since the issue persists, I recommend contacting our phone or chat support team. They have tools to investigate the cause of this and provide additional solutions to fix the problem. I've included the steps to contact support below. 

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter "unable to process scheduled payment" in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your vendor transactions, please don't hesitate to add a comment below. I'll be glad to help you out.

lmckie
Nov 9, 2023 9:16 PM UTC

I am having same issue.  I tried around noon EST today and again at 1600 EST.  "Payment Can't Be Scheduled.  We can't schedule this payment at this time".  I've tried multiple vendors and get the same message.

 

 

 

    4Gal
    Level 5
    Nov 10, 2023 2:51 AM UTC

    @lmckie 

    Use a workaround as I mentioned before. You can use it as the backup option and it's a free app.

    89720624
    Nov 11, 2023 1:05 PM UTC

    I am having the same issue.  Support said it a major system wide problem for over a week.  

     

    This software roll out should have never happened until tested by real life users.

     

    Issues:

    Software does not recognize mailing addresses that the United States Post Office uses.

     

    Can't pay bills without entering email addresses,  which my customers do not want. 

     

    Can't pay multiple bills to same vendor in a single payment. 

     

    I brought these issues up in the first few days of its roll out. Still has not addressed these issues.

     

    I want back to using my banks free Bill pay and just mark the bills as paid in QBO.

     

    Very disappointed with this software.  

      cnicran
      Nov 14, 2023 8:51 PM UTC

      I too have been having this issue for over two weeks. I've spent countless hours on the phone with "Customer Support" to no avail.

       

      QB, when will this be resolved??

      Bhailey77
      Nov 15, 2023 8:54 PM UTC

      We have $100,000 of payments due today and are getting the same error. We've spent 5 hours on calls with QBO and the best answer we have gotten is "I guess try again tomorrow, we don't know why this is happening." Not acceptable and has seriously frozen our business! 

      cnicran
      Nov 15, 2023 9:45 PM UTC

      We have been having this issue for two weeks! After countless hours of calls, we received an email today that saying this is part of an ongoing investigation issue that has been escalated to the product engineering team. They are making good progress but cannot provide a date or workaround (paraphrasing).

       

      Yes, it is totally unacceptable and we have not been giving a viable solution.

       

      I know this doesn't help you but I hope QB is looking and notices the numerous posts about this issue and FIXES IT POST HASTE!!

       

       

      4Gal
      Level 5
      Nov 16, 2023 1:22 AM UTC

      @cnicran @Bhailey77 

      Use a workaround as I mentioned before. You can use it as the backup option and it's a free app. It's possible they have been in the process of migrating their current bill payment features to Intuit Billpay. I'm not surprised they probably took another 4 weeks to complete it.

      sn90
      May 10, 2024 7:57 PM UTC

      I also have the same issue (May 10, 2024). Does this problem still persist?

      ljp4
      May 30, 2024 5:49 PM UTC

      So I have no clue why this worked, but I cancelled the subscription, waited for it to expire, then got the subscription again and I haven't had the problem since. (finger crossed I didn't just jinx it) 

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