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Sophiebaines
Feb 7, 2022 6:47 PM UTC
Question

Auto-Sync only Partially Working

We have installed the app 'OneSaas' to Shopify. This automatically syncs and creates sales in Quickbooks online for us. 

I have managed to get the settings all set up, however for some reason it is not syncing any sales that have been paid for by card using Shopify's payment gateway. 

Is there a setting to change this? 

1 reply

Charies_M
Level 9
Feb 7, 2022 7:57 PM UTC

Good day, darthluft-proton.

 

First of all, I'd like to know if you have encountered an error message? If so, let me know the details so we can find specific troubleshooting to fix it.

 

In the meantime, you'll want to review the integrations process of the application. I've got some great articles for your reference on how to integrate QuickBooks and Shopify:

Otherwise, you'll want to reach out to Shopify. Since this is a third-party application, they can help check the settings for you.

 

Feel free to check out our Help Articles to help you with the tasks when using QBO.

 

I'm looking forward to hearing this being resolved. Let me know if you have other QuickBooks-related concerns. I'm always here to help. Wishing you a good one.

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