Bank errors and reversals

I've got some steps we can perform to reverse the QuickBooks Payments, @deborahjtappan. 

Using the Reverse a Transaction feature in your QuickBooks Online account, we can cancel the transaction.

Proceed as follows:

1. Sign in to your QuickBooks Payments account.
2. Tick the Processing Tools drop-down and select Reverse a Transaction.
3. Fill out the necessary fields.
4. Tap Search.
5. Choose the transaction you want to refund.
6. Press Submit.

We can also use the Reverse (Void/Credit) option in your QuickBooks Payment account to reverse the payment.

 Let me show you how:

1. Click the Activity & Reports drop-down and select Transactions.
2. Enter the date period.
3. Tap Search.
4. Choose the Transaction ID or the transaction you want to reverse.
5. Hit Reverse (Void/Credit).
6. Place a checkmark on the transaction.
7. Press Submit.

For more details about this one, check out this article: Void or refund transactions in QuickBooks Payments. 

Visit our Merchant Services page for more insights about managing your QuickBooks Payments.

Need help in handling bank transactions? Check these links:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Let me know if there's anything else you need with your bank concerns. Just leave a comment below. I'll be right here to provide the information that you need.