Question

Bank Feeds broken

Forum|Forum|2 years ago
December 4, 2023
3 replies
13 views

My bank feed's broke two weeks ago and Chase bank fixed it, now my bank feed is broken again and Chase has no knowledge of this. I tried QB Support and of course they want to charge me for answering my question. So frustrated with Intuit. Does anyone else have this problem too?

QuickBooks Desktop

A

ArielI

QuickBooks Team

I hear your sentiments and understand how this can impact your banking activities within the program, @smileen. I'll share some details to address your issue.

I recommend manually updating your bank feeds to address any interlinking issues between your bank account and accounting software, as well as to clear any data overload in the bank feeds file. Here's how:

Go to the Banking menu.
Select Bank Feeds, then hit Bank Feeds Center.
To manually refresh, select the correct account and click on the Update button.

This article can guide you through the process of matching and categorizing, which may be helpful in the future: Add and match Bank Feed transactions in QuickBooks Desktop.

Keep me updated if you have other follow-up questions in regard to your bank feeds. I’m more than happy to work with you again. Keep safe!

S

smileenAuthor

Hi Ariell,

Thank you for the info, this did not work. QB continuously asks me to update my browser and it won't let me past this. I am on the most current version of Chrome - 119.0.6045.200 which is the latest and greatest.

My frustration is growing and when calling into support I can't understand what they are saying anymore, there is a very bad language barrier.

S

Shania_C

QuickBooks Team

Hi there, @smileen.

Thank you for reaching out to the Community. I understand how important it is for you to be able to work on your business smoothly with QuickBooks Online. I'll assist you with your questions and clarify your broken Bank Feeds.

Moreover, to help you efficiently, may I have the exact QuickBooks subscription you currently have? Since you mentioned updating the browser and getting a prompt where QB continuously asks you to update your browser, does that mean you are using QuickBooks Desktop? confirming this is such a great help.

Your cooperation is greatly appreciated as it will provide us with a solution. I'll be waiting for your response. Please keep in touch. Take care.

K

klgood1

My bank feed just suddenly stopped working, and gives this error every time I try to update:

Looks like we didn't find the right type of account to link.

That sign-in info was correct, but we can only connect certain types of accounts. You can try a different bank. (2106)

F

FateCandylaneT

QuickBooks Team

I appreciate all the details you've shared when managing online bank connectivity errors while updating the account in your file, klgood1. I see the need to get this resolved, so you can get back to handling your financial data. Let me share insights to help you fix this matter.

Beforehand, may I know what specific financial institution you're connecting to or you've connected to your desktop account? Any additional information will help us identify further and assist you in getting this rectified.

To enable you to keep track of your online entries, you can take into account the details shared by my colleague, MirriamM above. Then, manually download bank feed transactions from your banking website. You may either select the direct or web connect method to seamlessly import them to your desktop file.

However, if the issue persists, I recommend contacting our Customer Care Team. This way, they can review and conduct further research on your account, perform real-time support, conduct further research, and create an investigation ticket if necessary. To do this:

In QuickBooks Desktop (QBDT), click Help.
Choose QuickBooks Desktop Help or press F1 on your keyboard.
Click the Contact Us button in the Have a question? window.
Enter your concern in the description box and select Continue.
Choose either Chat with us or Have us call you.

In addition to that, visit this article for other troubleshooting steps and fixes.

Furthermore, once online bank transactions are downloaded in your registers, you can start reviewing and categorizing them to track your account's balances. This ensures they always match your bank and credit card statements when reconciling.

I'm just a post away if you need additional assistance managing bank connectivity to your QuickBooks data. I'm excited to provide further help whenever you have other queries. Keep safe and have a good one!

K

klgood1

Chase Bank. I'm aware how to manually download transactions, but that's not the problem I'm here to get answers for. Thanks.

M

McBleedy

I have the same problem that started this month. One by one my feeds are screwing up and simply not working. As I see here, there are no solutions from QB, only copy and paste garbage responses. Plus the price keeps going up for a product that keeps getting worse. We all collectively hate this program but we're all stuck with it because our accountants require it. You won't find help here, only an emotional support group of others suffering in the same way. That's what I've come to expect from the QB support forum.

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