Bank Rec

Hi there, @Donna615. 

Thanks for swinging by the QuickBooks Community for support. 

For now, you can only unreconcile one transaction at a time. I recommend consulting with your accounting professional if you need to start over. They can undo the entire period at once using QuickBooks Online Accountant. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

Here's how to invite your accountant:

1. Click the Gear icon in the upper-right corner, and select Manage Users.
2. Go to the Accounting firms tab, and click the Invite button.
3. Enter the accountant's information.
4. Click Save.
5. Then, let your accountant undo the entire reconciliation.

If you'd rather do it by yourself, you can follow these steps to undo reconciled transactions one at a time:

1. Go to the Accounting menu. Then select Chart of Accounts.
2. Find the account and select View register.
3. To help you focus on this task, filter the register to only include the last 60 days of transactions.
4. Review the check column. If the transaction is reconciled, you'll see an "R."
5. Please select the box and keep clicking it until it's blank. It removes the transaction from the reconciliation.
   
6. Select Save. Then close your register.

Please don't hesitate to let me know if you have any questions or concerns. Have a good one!