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sdreed61
Apr 7, 2024 9:41 PM UTC
Question

Cannot find manually entered transactions

I manually entered bank transactions that were missing. Now I cannot find them in the month they were entered

4 replies

DivinaMercy_N
DivinaMercy_NModerator
Moderator
Apr 7, 2024 11:30 PM UTC

There are several ways how you can find those manually entered transactions, @sdreed61. I'd be glad to guide you on how.

 

Let's start with accessing the Audit log report. Doing this will help us determine if there are any actions made to them (like deleted or edited). Here's how:

 

  1. Select the Gear icon and click Audit log report.
  2. In the User drop-down choose All Users, for Date Changed select Custom, and enter the date range when they were created.
  3. Then, select All transactions in the Events field.
  4. In the History column, click the View hyperlink.
  5. Once opened, review the history of this transaction.
  6. Repeat the steps to other transactions.

 

If they are edited or deleted, you can modify or recreate them. 

 

For reference, check out this article: Use the audit log in QuickBooks Online.

 

Another way is to run the Transaction List by Date to further verify what account the transactions are allocated. Here's how:

 

  1. Select the Report menu.
  2. From the search bar, type Transaction List by Date and open it.
  3. In the Report period, select Custom dates and enter the date range when they are created.
  4. Check the Account (Transaction : Account) column, to see where they are put.
  5. Once done, run the account register for that account.

 

The program also provides you access to several reports to give you a snapshot of your business. To get started, check out this article: Run reports in QuickBooks Online.

 

You can always count on me if you have other concerns processing your customer's transactions. Feel free to add a reply below. Have a good day ahead.

MMTrans
Apr 8, 2026 6:40 PM UTC

I use QB desktop for MAC.  I enter transactions EVERY day.  Last night, I balanced all accounts and everything was there.  Today after entering today's transactions, and running my daily reports, I find that ALL transactions from 4/1/26 to 4/6/26 are GONE!  This happens consistently.  Now, I can't open a backed up file, because for some reason there is an email address verification and I don't know whose email address it is.  Which is crazy because I won this license.  Anyone have any help for me?

RazzieE
RazzieEQuickBooks Team
QuickBooks Team
Apr 8, 2026 8:05 PM UTC

Hi there, @MMTrans. Since you're seeing a consistent gap in your data from 4/1/26 to 4/6/26, the first thing to do is check the health of your company file using Verify and Rebuild in QuickBooks Desktop for Mac.

 

To verify your data, select > File, then > Utilities > Verify Data, then select OK to close all windows. If you see “Your data has failed the integrity check,” you need to rebuild your file. 

 

Here's how:

 

  1. Select File, then select Utilities.
  2. Click Rebuild Data, then select OK to close all windows.
  3. QuickBooks will ask to make a backup before rebuilding your company file. 
  4. Once the rebuilds are finished, select OK.

 

If Verify does not detect any errors, i suggest reaching out to our Live Support Expert team. They can review your issue and file, assist with the email verification problem, and help determine why these specific dates keep disappearing.

 

If you have follow-up questions, please don't hesitate to click the Reply button.

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