cant upload receipts from mobile

Hi, Dunnj8s0n. Could you let me know if you’re seeing a specific error message or having a particular issue with the app, like crashing, freezing, or not loading when trying to upload your receipts? Sharing more details will help us pinpoint the cause and give you a solution that works.

In the meantime, start by clearing the app's cache, as the current settings may have temporary compatibility issues with QuickBooks. Follow these steps:
 

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

Feel free to return to this thread if you have more questions. We'll be ready to assist you. 

Hi @dunnj8s0n,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.