Credit card account

I'll provide details about disconnecting a credit card account in QuickBooks Online (QBO) and help you rectify the error (9999), Aboo38473yw.

As long as you categorize your transactions, you will not lose your existing accounting data even after disconnecting your credit card account from online banking. It simply prevents the program from downloading new transactions. Please visit this article for more information: Disconnect accounts connected to online banking in QuickBooks Online.

When you reconnect, you can choose the period when QBO starts pulling transactions. Some banks allow up to 90 days of transactions, while others can go back 24 months. To avoid duplicates, note the latest existing entry before reconnecting.

Since you encounter a bank connection error, we don't recommend disconnecting the account until it's fixed. The error 9999 is a script error that causes an interruption between the connection of your bank and QBO. Usually, updating the account manually by clicking the Update button should fix the issue. 

If not, you may sign in to your bank's website to check if they have any system maintenance.
 
If everything's fine on their end, open your QBO account using an incognito window to isolate the issue since it doesn’t store data in the cache. From there, update your credit card account manually. 
 

If the error persists, I recommend reaching out to our Phone or Chat Support team for further investigation. They have all the necessary tools to safely look at your account and help you get rid of the error. Here's how you can connect with them:

1. Go to the Help icon in the top right-hand corner.
2. From the Search bar, enter your question/issue.
3. Click the Contact Us button.
4. Choose either Chat or Callback.

Please note that they can accommodate you Monday to Friday from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Moreover, it's crucial to reconcile your accounts in QBO to ensure they correspond to your bank statements. This way, you can guarantee that your books are balanced and accurate.

Need help organizing transactions and managing finances? Partner with our QuickBooks Live Expert Assisted team for tailored advice. They offer personalized support, including help with setup, bookkeeping, transaction organization, and financial management.

Stay in touch whenever you have additional questions about disconnecting and reconnecting your credit card account in QBO. I'll be more than glad to explain further. Take care!