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A
Amberwaves95
July 20, 2022
Question

Deposits missing from register

  • July 20, 2022
  • 2 replies
  • 8 views

I have several deposits missing from my check register.  They show as being applied to invoices in my AR, but not in the check register.  How do I get them to show up?

I am using Quickbooks desktop.

 

Thanks!!

2 replies

C
Candice14
Level 8
July 20, 2022

Good morning, @Amberwaves96. 

 

It's great to see you back in the Community. Let's work together to get your deposits to show up in the register. 

 

Before going forward, I recommend trying our Verify and Rebuild data tool to narrow down the cause of this problem. This tool helps to bring back any missing information and more. Here's how: 

 

Verify

 

  1. Choose Window and then Close All. 
  2. Go to the File menu. 
  3. Hover over Utilities. 
  4. Pick to Verify Data. 

 

Rebuild

 

  1. Go through steps 2-3 from above. 
  2. Hit Rebuild Data. 
  3. Press OK when given a message to backup your company file.
  4. Save your file. 
  5. When you get the message, " Rebuild has completed," tap OK. 

 

This should do the trick to bring back your deposits. Feel free to come back if these steps don't work for you and your business. Have a wonderful day! 

A
Amberwaves95Author
July 21, 2022

Thank you for your help.  I did a verify and rebuild and it said everything was ok, however the deposits are still missing.  Please help =(

    AlcaeusF
    AlcaeusF
    Level 14
    July 21, 2022

    Hi @Amberwaves95,

     

    Thank you for updating us regarding the result of the recommended troubleshooting. I'm here to help you find the missing deposits in QuickBooks Desktop.

     

    The register where your deposits reflect will depend on the account selected when entering the transaction. I recommend you run the Deposit Detail report and ensure you have the correct check register in it.

     

    Here's how:

     

    1. Click the Reports tab at the top menu bar.
    2. Select Report Center.
    3. Go to the Banking section.
    4. Find the Deposit Detail report, then hit the Run icon. 
    5. Open the deposit.
    6. Check the Deposit To account.
    7. Make the necessary corrections.

     

    The report lists all of your recorded bank deposits. You can select individual deposits to get more detailed data.

     

    Also, the bank registers in the chart of accounts contain default filters. I recommend you review the options to make sure all deposits show up.

     

    Please follow these steps:

     

    1. Go to the Chart of Accounts tab, then click View register.
    2. You can click the Clear filter/View All hyperlink above the column headers.
    3. If necessary, you can click the Filter (funnel icon) above the DATE header.
    4. Set the filters to All (Reconcile Status, Transaction Type, Payee, and Date).
    5. Click Apply.

     

    I've included a link you can use as a reference on how to deposit for payments showing in the Undeposited Funds account: Record and make bank deposits in QuickBooks Desktop.

     

    Please get back to me if you still need further assistance locating the deposits in QuickBooks. We'll be sure to get back to you. Have a great day.

    BigRedConsulting
    BigRedConsulting
    Level 15
    July 21, 2022

    @Amberwaves95 

    RE: I have several deposits missing from my check register. They show as being applied to invoices in my AR, but not in the check register.

     

    Generally Payments are applied to invoices, not Deposits.  Deposits are collections or one or more Payments, reflecting the actual deposits you made at the bank.

     

    What you describe sounds like the Deposits still need to be recorded. You can verify this by opening one of the payments in question and verifying that it has not been deposited - by clicking the Transaction History button on the Reports tab at the top of the Payment. If there is no Deposit listed, then the Payment is still waiting to be deposited. In this case, create a new Deposit and include the payment in it.

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