How do I get QB App on Android to sync and refresh Data? I keep getting Data Sync Error

Hello there, @james-hswater.

I'll make sure to get rid of the error message so your data QuickBooks Online (QBO) mobile app sync accordingly.

Let's perform a few troubleshooting steps to determine why such an error message saying "Data Sync Error" pops up and resolve it. One of the possible reasons causing this problem is the cache stored on your device.

Saying you've already tried clicking Refresh Data from the app, let's remove the temporary cache outside the program by following the steps below:

For Android devices:

1. Go to Settings.
2. Under App Manager, select your QuickBooks App.
3. Click Clear Cache.

For IOS devices:

1. Go to Settings.
2. Under General. select Storage.
3. Select your QuickBooks app.
4. Click Offload App.

Now that we're able to sync your data between each platform of QuickBooks, here are articles you can read to compare the features you can use while using QuickBooks:

• Which QuickBooks Online Mobile App Features are Supported on Mobile Devices?
• How to Use the QuickBooks Mobile App?

For all the features and functions of QuickBooks Online, you can log in to any of our supported browser versions and use this reference for guidance: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

Let me know in the comments if you have any other questions aside from working with your company data in QuickBooks using the mobile app. Use the Reply option below to leave a comment and don't forget to include my name, @JonpriL. Take care always and stay safe!