Question

Invoicing, receive payment, and deposited payment

3 replies
60 views

Hi,

I would like to ask if I can edit an invoice that has already been paid and the payment received has already been deposited? What are the steps to be taken? Thanks for your help.

QuickBooks Online

K

Kevin_C

Moderator

Welcome to the QuickBooks Community, Rachel. I'll lay out the steps to edit your invoices in QuickBooks Online (QBO).

Yes, you can make changes to a paid invoice in QBO. Simply follow these steps to proceed:

Go to the Sales menu and select the Invoices tab.
Scroll to the invoice you wish to edit, and click on it to open it up.
Make the necessary changes.
Click Save and Close.
Tap Yes in the prompt to proceed.

Moreover, if editing your invoice will affect its amount, then it will also affect the applied payment. Here are some articles you can read through for additional guidance in handling customer payments in QBO:

Let me know if you have a follow-up question about editing your paid invoices in QBO. I'm always here to assist. Keep safe.

N

Nonos catering

I received payment in QB but it states "In Review " and its not been deposited. Where are the funds and how can I deposit to my bank account?

EduardA

QuickBooks Team

The In Review status means that our team is still checking the payment to make sure everything’s alright, @nonos. Let's go over some details to ensure that the funds will be deposited into your account.

For first-time users, the first few payments can take longer to process while we set everything up. Once completed, subsequent transactions will be deposited much faster.

Furthermore, when your deposit is being reviewed, you'll receive an email containing the specific instructions on how to handle the situation. Please note that you'll have to provide additional documents as required, so we can complete our review. This includes a copy of the original invoice you sent to your customer and your bank statements for the last 6 months. Once submitted, we'll complete the review within 2 business days.

If you cannot find the email, check your spam or junk folder. You can also connect with our live support team to follow up on the status of the payment.

Moreover, you may want to visit this article to learn how to reimburse your clients: Void or refund customer payments in QuickBooks Online.

Got more questions about your customer payments and deposits? Don't think twice to post them below and I'll guide you through, step by step.

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