search in bank account register not working

Let's perform some browser troubleshooting steps to determine if the problem with the payee search in your bank account register is caused by a browser issue, Harry.

Please know that clearing your regular browser's cache can restore the program to its default settings. Web browsers store cache to speed up loading data and images you frequently access. However, over time, this cache can become outdated and corrupt, leading to issues like this. You can also use other supported web browsers to access your QuickBooks Online (QBO) account.

Once done, let's use the search feature inside the bank register once again. Here's how:

1. Navigate to Transactions, then select Chart of accounts.
2. Locate the bank, then hit View register.
   
3. Click on the Filter icon.
   
4. Set the Reconcile Status, Transaction Type, and Date based on your preference.
5. Choose a payee name from the Payee dropdown.
6. Hit Apply.

I would love to introduce you to the QuickBooks Live Expert Assisted team. They're a group of experienced experts ready to help you smooth out your financial operations that fit your business needs.

I'll add this helpful resource to guide you whenever you're ready to match your bank or credit card statement with the recorded transactions in QBO: Reconcile an account.

Feel free to use the Reply button below if you need further assistance. Have a great day!