Square Connector

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I have the exact same issue. Our QBO company’s square connector got stuck ‘updating’ in April, and never finished.  We called Intuit support and were advised to disconnect/reconnect the Square connector.  Upon reconnecting -- we get an error saying that we’re already connected.

We’ve been attached to support investigation #15158147740 since mid-April. It’s now end of June! There has been no resolution from Intuit despite weekly phone calls.  We do receive the same email every two weeks (see below) telling us it’s still being investigated.

We have not been able to import transactions from Square since late March. LATE MARCH!

Anyone else out there who got this issue resolved? 

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We're reaching out to you about the recent issue you reported: "Your square account is already connected. You already have a connected Square Account to QuickBooks. We currently only support one square connection per QuickBooks Company" after disconnecting Square Connector by QuickBooks.

Here's the latest update:

Our product team is investigating this issue. We do not have an update to report at this time.

Our next update will be: Fri Jun 26 19:00:00 GMT 2026

If this is not the issue you are experiencing, please contact us with case number 15158147740 for further review.

We have the same issue after updating to the new connector. Worked with the support team and was told we were added to the case but was given a different case number INV159809 which does not seem right compared to everyone else’s and the case does not appear in resolution center. How is everyone else dealing with this? 

In early July, we finally got our connector ‘updated’ after escalating to the office of the president. Unfortunately, while the transactions started to flow again from Square into Quickbooks -- there were three big issues for us with the updated Square connector--

1. It no longer allows a batch ‘accept’ for deposits
2. It fails to include sales tax for the transactions (!)
3. It brought over all of our previous CASH transactions for the last few years, which we’d already input.

So now we’re attached to some new case investigations regarding the above (items 1-2) which are bugs in the new connector.

Really wish we could have the old connector back -- it worked.  The new one took a LONG TIME to get installed, and  we don’t like it since it’s taking our accountant 2-3 times longer to do monthly reconciliation. We pay our accountant by the hour.  Thanks, Intuit!

When we ask tech support for workarounds -- it’s always the same -- “you can input your transactions manually” which is absurd for a software company as BIG as Intuit, who supports a connector between apps to try and tell us.

https://quickbooks.intuit.com/community/other-questions-9/square-connector-upgrade-broke-everything-93370