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M
MCEBuck
April 28, 2026
Question

Square Connector

  • April 28, 2026
  • 2 replies
  • 13 views

I am trying to resolve an issue with the new Square Connector. It was hanging during the upgrade. I tried to disconnect/reconnect. The disconnect seemed to work fine. When trying to reconnect, I get the following message:

 

Your Square account is already connected

You have already connected a Square account to QuickBooks. We currently only support one Square connection per QuickBooks company.. I only have one company - so there must be something else wrong.
 
Anyone have any ideas?

 

2 replies

G
GenieBabe_LQuickBooks Team
QuickBooks Team
April 28, 2026

You followed the correct steps, and we appreciate your troubleshooting efforts. I suggest contacting our Live Support team, as they have specialized tools to investigate further and help fix the connection.

 

To reach them, log in to your QuickBooks Online (QBO) account, click the Help (?) icon in the upper right-hand corner, and select the Search tab. Enter a brief description of your concern and click Contact Us, then choose either Callback or Chat to connect with our team.

 

Our live support hours depend on your plan. Please check this article for their availability: Get help with QuickBooks products and services.

 

For any further questions or clarifications, leave a comment below.

H
Higher Fire
New Member
June 24, 2026

We’re in the same situation. Followed Intuit tech-support’s advice to disconnect and reconnect the Square connector, but now receive an error that the Square connector is already installed, when trying to install the new version. (and the old one is definitely disconnected.)

We’re attached to support case #15158147740 since mid-April regarding this error message, with no resolution in sight.

We’ve received emails from Intuit  every two weeks telling us the issue is  being researched/investigated. We’ve called every two weeks asking when it would be resolved - but nobody has been able to get information for us about when to expect a solution.

Basically we’re told to be patient, or input transactions manually(?) which seems outrageous to us given our volume.

Meanwhile, we’ve not been able to import daily sales from Square into QBO since late March.  Its now late June.

Anyone else get this resolved?  Please share!

 

H
Higher Fire
New Member
June 24, 2026

I have the exact same issue. Our QBO company’s square connector got stuck ‘updating’ in April, and never finished.  We called Intuit support and were advised to disconnect/reconnect the Square connector.  Upon reconnecting -- we get an error saying that we’re already connected.

We’ve been attached to support investigation #15158147740 since mid-April. It’s now end of June! There has been no resolution from Intuit despite weekly phone calls.  We do receive the same email every two weeks (see below) telling us it’s still being investigated.

We have not been able to import transactions from Square since late March. LATE MARCH!

Anyone else out there who got this issue resolved? 

----------------------------

We're reaching out to you about the recent issue you reported: "Your square account is already connected. You already have a connected Square Account to QuickBooks. We currently only support one square connection per QuickBooks Company" after disconnecting Square Connector by QuickBooks.

Here's the latest update:

Our product team is investigating this issue. We do not have an update to report at this time.

Our next update will be: Fri Jun 26 19:00:00 GMT 2026

If this is not the issue you are experiencing, please contact us with case number 15158147740 for further review.

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