Question

Square Connector Upgrade Broke Everything?

Forum|Forum|3 months ago
April 1, 2026
2 replies
61 views

What in the world just happened with the "Square Connector" update? When I go to Create > Bank Deposits there are now FIFTY SEVEN PAGES (57 pages!!!) of transactions that just magically appeared the other day when I had it previously cleared out because we keep our books up to date (photo attached). These transactions total over $150,000 and go back 2 years! This will completely destroy my bookkeeping, what is happening? How do I fix this? I'm completely frazzled by this disaster. I'm also shocked I haven't found anyone else asking about this, am I the only one? Please help!

QuickBooks Online

B

BBLRbooksguyAuthor

Update: through further digging I found that a "System Administrator" (aka Quicbooks) added these thousands of transactions at 9PM on Sunday night 3/29 when our business isn't even open. This is insane. How do I fix this?

J

Jayson_E

QuickBooks Team

I understand your frustration, BBLRbooksguy. Since your situation involves two years of transactions showing up, that could mess up your records. I recommend contacting our Live Support team so they can assist you in real time and ensure your accounts and bank reconciliations are accurate.

Additionally, the System Administration is a special user profile automatically created by QuickBooks Online (QBO). It appears in the Audit Log whenever a third‑party app (like Square Connector) sends data to QuickBooks or makes changes to your existing data.

Lastly, QBO depends on the data that the Square Connector app sends to the program. As long as the sync start date in your settings hasn’t been changed, you can also reach out to their Support team so they can have this investigated on their end.

Feel free to add a reply below if you have other concerns.

B

BBLRbooksguyAuthor

Hi Jayson,

Unfortunately live support could not do anything and just had to create a ticket. What I know for sure is we did not modify any settings on the Square Connector. We always had auto-sync turned OFF as we preferred to do things manually. Somehow the update both turned it ON and back-dated it to 4/1/2024 which completely ruined our books. And then from about 5pm to 9pm quickbooks just automatically imported thousands of duplicate transactions we had already done. I now have to go and manually delete thousands of transactions to fix this because I can't wait on the Quickbooks development team to fix this when I have monthly and quarterly taxes I am constantly doing. Unfortunately this is a huge screw up by Quickbooks and I hope it didn't ruin too many other people's accounting. I'm pretty shocked they would botch this update this bad, I will probably be deleting Square Connector as soon as this is done because I can't risk this insanity again. Thank you!