I want to ensure that we're on the same page, so I can provide you with the exact information you need. Can you please share additional details of your concern? Or are you asking if it's okay to keep the checking account open even if you don't have a business running?

I'd appreciate any additional details you can provide. I’m looking forward to your reply.

BCXAuthor

QB sent a message stating, "Your co-owner info is missing

We need to know more about your co-owner to keep your QuickBooks Checking account open. Your co-owner information is missing."

I have no co-owners.

Angelyn_T

Moderator

Hi there, @BCX.

Thank you for sharing the error message you're getting. I'm here to help you fix the error to keep your checking account open.

This error can happen when co-ownership is indicated incorrectly during the setup. You can update your company type by following these steps to isolate the issue.

Sign in to your QuickBooks (QBO) account.
Click on Advanced, then go to the Company type section.
Select the correct type from the dropdown.
Hit Save, then Done.

You can also update the information through your Merchant Services account.

Once resolved, you're now ready to use your QuickBooks Checking account.

If you have follow-up questions related to this error, let me know by adding a comment below. I'm always here to help. Keep safe!

QB sent a message stating, "Your co-owner info is missing

Sign up

Login with SSO

Let's get you signed in

Login with SSO