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J
JasonHighline
November 9, 2018
Question

wrong account trying to verify direct deposit

  • November 9, 2018
  • 1 reply
  • 14 views

Hello,

If anyone could assist I would be grateful. The wrong account is trying to be verified for our payroll when setting up which account to pull direct deposit from. Since it is in verification mode I do not know how to correct the account number so it gives me the verification into the correct one. This is a very time sensitive matter. Thank you in advance.

    1 reply

    SophiaAnnL
    SophiaAnnL
    Level 5
    November 9, 2018

    I'll walk you through updating this information in QuickBooks right away, JasonHighline.

    We can go to your payroll settings and change the information there.

    Like this:

    1. Select the Gear icon at the top, and then click Payroll Settings.
    2. Click Company under Bank Accounts, and then select the Update button.
    3. Click the Connect using your routing and account numbers link.
    4. Enter your new bank account information, and then select Submit.
    5. After that, we will try to verify your account again in 2-3 business days.
    6. Select OK, got it to finish.

    For your visual guide, you can check this article: Change company bank account information.

    If you don't see the option to edit the bank account information, you can give us a quick call. We'll change it for you so everything's ready when you start with your direct deposit payroll.

    You can get our contact number through these steps:

    1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
    2. Select QuickBooks Online.
    3. Click Running your business in QuickBooks topic.
    4. Click the Employees sub-topic.
    5. Scroll down and click the Get Phone Number button.

    I'll be here if you have more questions about direct deposit. Thanks for dropping by.

    M
    mjordan
    November 21, 2018

    I put a wrong digit in an employee's direct deposit account.  How can I verify I didn't pay the wrong person.  My hope is that is invalid account number.

    M
    MaryGraceSModerator
    Moderator
    November 21, 2018

    Hi there, @mjordan.

     

    Thank you for posting in the QuickBooks Community. I'd be happy to route you to the right support in verifying the employee's direct deposit status. 

     

    If the employee's account information is incorrect, the following scenario may happen to the funds:  

    • rejected and returned to your bank account within 2-3 banking days after the pay date
    • placed on hold
    • the employee received the money because the account is close enough for the financial institution to recognize 
    • posted to another live account

    To confirm the status, I recommend reaching out to our Payroll Support to request a Direct Deposit trace. They have the tools to check your payroll account in a secure environment and assist you in getting this resolved. 

     

    Here's how to reach them: Get QuickBooks Online Payroll Support. 

     

    I've added some articles for additional reference:

    That should do it. Let me know how the call goes by leaving a comment below. I'll be happy to help you further. 

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