Banking & Currency

I ’ve been having an issue ever since Rogers Bank updated their website around August/September 2025. The downloadable .OFX files are no longer being recognized by QuickBooks Online (QBO). For context, I manually download the .OFX file from the Rogers Bank site and then manually upload it into QBO. This process used to work perfectly, but since the site update, QBO won’t recognize the file at all. I’ve already spoken with Rogers Bank, but so far, no one has been able to provide an answer or fix. I really prefer not to switch to the .CSV format, as it complicates my workflow. Has anyone else run into this issue or found a workaround? Any advice or updates would be greatly appreciated.

to continue from question above: Then I go back to bank transactions and there is a transaction for customer A for $200. I click match and the transaction for $77.40 is there. The transaction is "e-transfer". I have been able to match most of the etransfer transactions except a small few. Do you know why this is? I know the cheques or cash can be matched to "ABM deposits" and some are against some transactions are against "Misc Inuit Payments" - I think these are credit card transactions. I would like to understand QBO logic so that I can match transactions properly.

The instructions on quickbooks do not match what I see on my screen.

Hi everyone, Has anyone noticed that the bank feed account suggestions in QBO have recently changed? Previously, there used to be two colors for account suggestions — green (indicating the account had been used before for similar transactions) and black (for new or unused accounts). Now, after the recent update, all account suggestions appear in blue, regardless of whether they’ve been used previously or not. This change makes it really hard to identify which account was previously used for similar transactions. We now have to go back and double-check the transaction history manually, which is quite time-consuming. Is there any way to restore the old color distinction or an alternative method to quickly identify previously used accounts in bank feeds? Thanks in advance for any insights or workarounds! — Raees

I've searched the available banks and cards and asked AI (which says yes - it can be connected)

I'm not sure if I'm in my own books or the client's. Their name is showing up at the top left of my screen.

J'ai vérifié le site internet de mon institut financière et tout fonctionne

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Les comptes sont déja connectés, ils apparaissent une seconde et puis page blanche

all my bank transaction has not updated on qb online

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I have some income that didn't update into quickbooks. Is there a way to find it or reconcile with TD?

I have screenshots but App Transactions is asking us to "Confirm accounts for your payment methods" on a card we have used for a few years. This started a few weeks ago but when I click to confirm, the prompt window does not work (i.e. the drop down to select from is hidden behind pop up window). When I click save, it loads a weird update with some dots but does not actually save.

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How do I enter a bank error on the reconciliation, that will be corrected the following month?

qb on line shows two accounts that are the same now it wants info on second account but will not take update therefore i get error messages now my accountant is having seizures because it is not accurate should i just delete merge or rename any ideas ?

i can NEVER just update the bank transactions with Scotiabank anymore. it turns into an hour of fixing errors, every single time.

Hello! Is QBO planning to integrate an AI/AI Agent to take in a PDF or an image (like .jpg), a receipt, then decipher the receipts content, i.e. look at its amount or the vendor etc., then attach that receipt to the appropriate bank or credit card transaction that has already been synchronized into QBO from the bank connection? The preexisting "receipt" upload feature was never able to perform such tasks and we do not wish to integrate external third-party apps. An AI/AI Agent/Agentic AI can likely perform this in QBO with ease...it would safe our bookkeeping LOTS of time. Thank you. 🙂

Our bank account got disconnected from the quickbooks more than six months back, how to reconnect without creating issues in book keeping?

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All income are earned in USD and most of the expenses are also in USD except for canadian services such as taxes, and legal which are in CAD