QB Upgrade

Hi there Peggy,

It sounds like you're using QuickBooks Payments Canada to accept your customer's payments for Invoices by credit card. This is a great way to streamline the process so that you can receive your money a little easier. Let me go over this with you so that you have a better understanding of how it works.

When your customer uses the option to pay you now using their credit card, you should receive your money within 2 business days. The first payment you process this way will take up to 6 business days, but once that's gone through the following transactions should be smooth sailing. If it's taking 2 weeks to deposit your customer's payments, there may be an issue that needs to be looked into by our Payments team. There isn't an upgrade with QuickBooks Payments in Canada that'll allow for faster money processing. Learn more about Payments by using the links below:

• Get paid and stay organized with QuickBooks Online

• QuickBooks Online Payments overview

• Merchant Agreements

If you'd like to reach out to support outside of the Community to work on resolving the issue you're experiencing, you can use one of the methods below:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

Let me know if there's more I can do to support you. It's what I'm here for. Take care!