What's your one-word theme for November?

Patience. It's been a crazy month for me, and I have to remind myself that everything happens when and how it's intended to happen. My go to phrase? "One day at a time." :smileyhappy:

Customer.

Truly that's been my one-word theme for a few months now, ever since I heard the former CEO of the Ritz-Carlton speak about service. Mr. Schulze drove home the point that our current customers are the most important thing that great companies focus on.  You can read about the other three on my blog "What I learned about service from a wise hotelier". 

If you want to dive deeper into running a customer-focused company like the Ritz-Carlton does I strongly suggest you read: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company.

Read about the other 3 keystones of running a successful business on my blog.

[Please look for the link to my website on my profile page. Just click on the "Link to my Website" link in my profile, find the link to my blog on my website - it's in the top right corner, and the article I mention here is on the front page under Small Business Tips and Tricks."]

Resilince, I realized that this is my best skill. 

I look for insiration in women when it comes to this word!

DETERMINATION.   Where there's a Will, there's a Way!

 @Cindy-RoxyIns I love that positive attitude!! What projects do you have in the works? Anything exciting to share? :smileyvery-happy:

Thank you for the recommended reads @photosbydepuhl! Keeping our current customers happy and feeling like our priority is super important; it's always good to be reminded of this. How do you practice this with your customers?  

@AudreyPratt it's much more than just making our customer feel like they are our priority. They actually have to be our #1 priority. The great news is, that it is neither difficult, time-consuming nor expensive to focus our efforts on existing customers. Especially if you're a sole proprietor. In the last few months, I've begun to train the people that work on my crew to put my customers first. So far it's been a rousing success. 

But we also can't ignore the other 3 vital aspects that Mr. Schulze drove home in order to be excellent companies. 

November is synonymous with Turkey

True that, @Rustler.

Cold

another one-word

Dark

How about Gloomy. October, until the past few days, has been like August in these parts.