Active Payroll Items Missing from Enter Payroll screen (QB Desktop)

It’s quite inconvenient to have active items that you’ve relied on for 15 years suddenly disappear, especially when you’re trying to run payroll and haven’t received a resolution. This usually happens when an incorrect backup file is accidentally opened, which restores old settings and replaces your recent items.

To verify this, press F2 on your keyboard and check the file information path to ensure you are not working in a temporary folder. If the path is temporary, please open your most recent dated file.

Once you are in the correct file, ensure QuickBooks and your payroll tax tables are fully updated. Then, run the Verify and Rebuild Data utility to scan for any data corruption preventing your payroll items from displaying correctly.

If the issue persists, test for it in a sample company file. If it works there, launch the QuickBooks Tool Hub and use Quick Fix My File under Company File Issues to repair any deeper file problems.

Please don't hesitate to reply below if you still encounter the same problem or have other questions.

I have been able to edit a payroll check to divide the cost between two classes….until today…..now I get a message that I must upgrade (more $) to another plan to do this.  We have two employees.  This is literally something I’ve been able to do under the current plan that I’m paying for.  Very upsetting.

On the Pay employee tab all my recent payrolls are gone, tried everything and still missing