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A
AtaLoss
April 12, 2026
Question

Endless Loop

  • April 12, 2026
  • 2 replies
  • 0 views

We are in an endless customer service loop trying to change our chief financial officer name and restablishing our link to our ban account for payroll direct deposit and tax payments. We send all the required information to Intuit with a promise to hear back in 5 business days. When that time expires with no contact and we call back it starts a new case all over again. There appears to no point of escalation. We are about ready to dump QB Online and start with a competitor. Anyone know how to blow through this loop and contact someone who can actually do something?

    2 replies

    Z
    ZackE_QuickBooks Team
    QuickBooks Team
    April 13, 2026

    Welcome to the Community, AtaLoss.

     

    I can certainly understand how frustrating it is to be stuck in a cycle of waiting, especially when it involves critical functions like payroll and tax payments. This is definitely not the experience we want you to have, and I want to make sure we break that loop today.

     

    I've personally escalated your case to our Next Level Help team to ensure your CFO transition and bank link are finalized. By doing this, we are bypassing the standard queue so a specialist can reach out to you directly within 24-48 hours and help you get you back to business in QuickBooks.

     

    If you need anything else in the meantime, I’m just a post away. Have a wonderful Monday!

    A
    AtaLossAuthor
    April 15, 2026

    No, I have not been contacted as you said I would. Poor customer service a time or two may be considered data points. Multiple failed responses regarding the same issue is a trend. 

    I am disappointed in the utter failure to address our needs. 

      cody_a
      cody_aCommunity Manager
      Community Manager
      May 4, 2026

      Hi there @AtaLoss — just circling back to confirm your issue has been resolved. If any other QuickBooks questions come up, feel free to post and we'll be happy to help.

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