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March 27, 2021
Question

Hey im not seeing payroll overview to issue a check

  • March 27, 2021
  • 1 reply
  • 0 views
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1 reply

Level 9
March 27, 2021

Hello @milanc,

 

Let's perform a few browser troubleshooting steps so you can access your payroll and create a paycheck for your employees.

 

In some instances, the frequently-accessed page resources stored on your browser may affect your browsing experience. They can cause unexpected browser problems like what you received when creating a payroll in QuickBooks Online (QBO).

 

Let's consider logging in to your QBO account using a private or incognito browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Online Payroll.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.